Computer does not recognize this product | Sony ILCE-5000 manual

Troubleshooting

Troubleshooting

Computers

The computer does not recognize this product.

Set [USB Connection] to [Mass Storage].

Use the micro USB cable (supplied) to connect the devices. Disconnect the USB cable, and connect it again firmly.

Disconnect all equipment other than this product, the keyboard and the mouse from the USB terminals of your computer.

Connect this product directly to your computer without passing through a USB hub or other device.

Troubleshooting

Troubleshooting

Computers

You cannot import images.

Connect this product and your computer correctly making a USB connection.

When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a computer. Shoot using a memory card formatted by this product.

Troubleshooting

Troubleshooting

Computers

The image and sound are interrupted by noise when viewing a movie on a computer.

You are playing back the movie directly from the memory card. Import the movie to your computer using PlayMemories Home and play it back.

Troubleshooting

Troubleshooting

Computers

Images exported from a computer cannot be viewed on this product.

Use PlayMemories Home to copy images that are stored on a computer onto a memory card

Image 175

Sony ILCE-5000 manual Computer does not recognize this product, You cannot import images

Contents

Before Use How to UseConfirming the operation method Shooting Using shooting functions Adjusting the focus Selecting a screen display modeSelecting still image size/image quality Selecting the ISO sensitivity Adjusting the exposureSelecting a drive mode Continuous shooting/Self-timer Taking pictures of yourself by monitoring the screen Recording movies Adjusting color tonesSelecting an effect mode Setting the other functions of this product Playing back movies ViewingViewing still images Deleting images Printing Changing settingsUsing viewing functions Setup menu Transferring images to a Smartphone Using Wi-Fi functionsConnecting this product and a Smartphone Controlling this product using a Smartphone Adding applications to the product Viewing on computers Precautions/This product Trademarks Cleaning this productUsing this product abroad Other information If you have problems TroubleshootingIf you have problems Troubleshooting Memory cards Wi-FiViewing images Computers Messages Identifying partsSituations this product has difficulty handling When the lens is removed Page Page How to Use Before Use Names of parts 100 List of shooting mode icons List of viewing mode iconsList of icons on the screen P* a S M 20M / 17M / 10M / 8.4M / 5.0M / 4.2M ±0.0 100-00037500K A5 G5 250 ±0 ±0 ±0Lock-on AF REC ISO400 Using the shoulder strap2014-1-1 1037AM About the In-Camera Guide About the shooting advice Using Menu items Using the control wheelPage Shooting still images Focus indicator Shooting movies Intelligent Auto List of shooting modesAvailable functions Superior Auto Image processing About Scene RecognitionAdvantages of automatic shooting Scene Recognition Program Shift Program Auto Sweep Panorama Hint Menu item details Scene Selection Anti Motion Blur Night SceneHand-held Twilight Night Portrait Shutter Priority Manual Exposure Aperture Priority Bulb Movie Zoom Zoom features available with this productOptical zoom range Zoom Setting When Aspect Ratio is Using flashAbout zoom scale Flash Off Flash ModeWhen you do not use the flash Autoflash default setting Rear Sync Switching the screen display ShootingFlash Comp Slow SyncPage Image Size still image Disp Button 169 Default settingAspect Ratio still image Quality still image Standard 3872×2160 Fine default settingPanorama Size Standard Panorama Direction Focus Mode Focus-lock Focus Area Direct manual focus DMF Manual Focus MF Assist still image Sec Sec default settingFocus Magnifier Focus Magnif. Time Peaking Color Peaking Level Off Lock-on AFLock-on AF On Yellow Pre-AF still image On default setting AF Illuminator still image Auto default settingAF Micro Adj Measuring the exact distance to the subject AF On Exposure Comp Spot Metering ModeMulti default setting AE lock AEL w/ shutter still image Exposure Set. Guide Zebra Cont. Shooting Drive Mode Spd Priority Self-timer 2 Sec Self-timerSelf-timerCont Self-timer 10 Sec default setting Cont. Bracket Single Bracket White Balance Bracket Hi White Balance Bracket Lo default settingWB bracket DRO Bracket DRO Bracket Lo default setting Self-portrait/ -timerDRO Bracket Hi Range Optimizer Auto default setting ISO Auto default settingRange Opt. DRO Auto HDR Exposure Diff .0EV ― Auto HDR Exposure Diff .0EV Auto HDR Exposure Diff. Auto default settingAuto HDR Range Optimizer Lv1 ― D-Range Optimizer Lv5 White Balance Capturing a basic white color in Custom Setup mode Picture Effect Watercolor HDR PaintingRich-tone Mono Miniature To set Contrast, Saturation and Sharpness Creative Style File Format movie Menu items details Record Setting movieWhen File Format is set to Avchd When File Format is set to MP4 Audio Recording File Format MP4 1440×1080 12M default setting Auto Slow Shut. movie Wind Noise Reduct Movie Button Custom Key SettingsAlways default setting Movie Mode Only Function of the center button Function of the ? buttonFunction of the left button Function of the down button Function of the right buttonPhoto Creativity Smile/Face Detect Smile Shutter Face Detection frameTips for capturing smiles more effectively On Regist. Faces Face Registration New Registration Soft Skin Effect still image Face Registration Delete Face Registration Order ExchangingRed Eye Reduction Auto Obj. Framing still image High ISO NR still image SteadyShot Grid Line Normal default settingSRGB default setting Color Space still image Square Grid 10 Sec/5 Sec/2 Sec default settingAuto Review Rule of 3rds Grid Release w/o Lens Setting Effect on default settingSetting Effect OFF Live View Display Disable default setting EnableAuto Img. Extract Chro. Aber. Comp Shading CompDistortion Comp Playback zoom Playing back imagesAuto Displaying a desired image quickly Images default setting/30 ImagesImage Index To return to single-image playback Deleting a displayed image Switching the screen display during playbackDeleting multiple selected images All in this Folder Playing back moviesAvailable operations during movie playback Multiple Img Specify Printing Playing back panoramic images View Mode Slide Show Display RotationTo quit the slideshow in the middle of playback Protect Rotate Cancel All with this date Cancel All in this Folder4K Still Image PB Viewing images on an HD TV Viewing images on a Bravia Sync-compatible TV Sunny Weather Monitor Brightness Adjusting the volume during playback Volume SettingsAudio signals Upload SettingsEye-Fi Communication status screen display Delete first Tile MenuDelete confirm Pwr Save Start Time PAL/NTSC Selector Demo Mode 1080p Hdmi Resolution1080i Mass Storage USB Connection Single USB LUN SettingLanguage PC Remote Area Setting Date/Time SetupFormat Select REC Folder Series default settingReset File Number Date Form Standard Form default settingNew Folder Folder Name Certification Logo Overseas model only Recover Image DBDisplay Media Info Version Initialize Setting ResetCamera Settings Reset PlayMemories Mobile Connecting the product to an iPhone or iPad Connecting an Android smartphone to this productPage Smart Remote Embedded Calling up an application using One-touchNFC One-touch connection with an NFC-enabled Android About NFC Smartphone NFC One-touch remote Select on This Device Send to SmartphoneSelect on Smartphone Page About NFC Send to Computer View on TV Slideshow settings Airplane ModeWPS Push Access Point Set For example If you want to enter abd How to use the keyboard Edit Device Name Other setting itemsDisp MAC Address Reset Network Set SSID/PW ResetPlayMemories Camera Apps Recommended computer environment Opening a service accountDownloading applications Launching the downloaded application How to launch the applications faster Uninstalling applicationsChanging the order of applications PlayMemories Home Installing PlayMemories Home Image Data Converter Installing Image Data ConverterWireless Auto Import Software for Mac computers Windows Accessing Image Data Converter GuideInstalling Remote Camera Control Remote Camera Control Connecting the product to a computer Accessing Remote Camera Control Help GuideWindows Mac Importing images to the computer Disconnecting the product from the computer Standard definition image quality STD Disc typeHigh-definition image quality HD High-definition image quality HD Avchd recording disc Creates a disc with high-definition image quality HD Selecting the disc creation method HDD recorder, etc Creating a disc with a device other than a computerCreating Blu-ray Discs Blu-ray recorder Precautions On image data compatibility On the functions available with the productOn the monitor and lens Charging method of the internal rechargeable battery On the internal rechargeable battery Effective use of the battery pack Charging the battery packCharging time Full charge How to store the battery pack Remaining battery indicatorOn battery life Memory Stick PRO Duo media Charging the battery packMemory card Memory cardPage Cleaning the flash On cleaningCleaning the lens and flash Cleaning the lens Cleaning the monitor Cleaning the image sensorCleaning the camera body Cleaning the product surface Number of still images Recordable time of movies Page On TV color systems Plug adaptor LA-EA1 Mount Adaptor Mount Adaptor Available focus area LA-EA2 Mount AdaptorAvailable focus area Wide LA-EA4 Mount Adaptor LA-EA3 Mount Adaptor License Avchd format On GNU GPL/LGPL applied software Trademarks Troubleshooting Power turns off suddenly You cannot insert the battery pack into the productYou cannot turn on the product Remaining battery level indicator shows an incorrect level Image is out of focus Battery pack is not chargedYou cannot record images Recording takes a long time Recording date and time are not displayed on the screen Flash does not workDate and time are recorded incorrectly Image colors are not correct Aperture value and/or shutter speed flashesEyes of the subject come out red You cannot shoot images continuously Dots appear and remain on the screenCorners of the picture are too dark Images cannot be played back Image is blurredLCD screen darkens after a short period of time passed Flash takes too long to recharge Dpof mark cannot be put Date and time are not displayedImage cannot be deleted Image was deleted by mistake You cannot send movies to a smartphone You cannot find the wireless access point to be connectedSend to Computer is canceled halfway WPS Push does not work You cannot use One-Touch connection NFC You cannot import images Computer does not recognize this product Images are printed with both edges cut off Formatted the memory card by mistakeYou cannot print images Color of the image is strange Lens gets fogged Product becomes warm when you use it for a long timeClock Set screen appears when you turn on You cannot print images with the date Product does not work properly ProductAppears on the screen Unable to read memory card. Reinsert memory card Memory Card ErrorSet Area/Date/Time Unable to use memory card. Format? Internal temp. high. Allow it to cool Image DataBase File errorSystem Error Camera Error. Turn power off then on Unable to print Situations this product has difficulty handling