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Sony ILCE-5000 manual Troubleshooting

Models: ILCE-5000

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Troubleshooting		If you have problems

Troubleshooting

If you have problems

If you experience trouble with the product, try the following solutions.

Image 164

Sony ILCE-5000 manual Troubleshooting

Contents

Confirming the operation method How to UseBefore Use Using shooting functions ShootingSelecting still image size/image quality Selecting a screen display modeAdjusting the focus Adjusting the exposure Selecting a drive mode Continuous shooting/Self-timerTaking pictures of yourself by monitoring the screen Selecting the ISO sensitivityAdjusting color tones Selecting an effect modeSetting the other functions of this product Recording moviesViewing Viewing still imagesDeleting images Playing back moviesChanging settings Using viewing functionsSetup menu PrintingUsing Wi-Fi functions Connecting this product and a SmartphoneControlling this product using a Smartphone Transferring images to a SmartphoneAdding applications to the product Precautions/This product Viewing on computersCleaning this product Using this product abroadOther information TrademarksTroubleshooting If you have problemsTroubleshooting If you have problemsWi-Fi Viewing imagesComputers Memory cardsSituations this product has difficulty handling Identifying partsMessages When the lens is removed Page Page How to Use Before Use Names of parts List of shooting mode icons List of viewing mode icons List of icons on the screenP* a S M 10020M / 17M / 10M / 8.4M / 5.0M / 4.2M 7500K A5 G5 100-0003±0.0 ±0 ±0 ±0 Lock-on AFREC 2502014-1-1 1037AM Using the shoulder strapISO400 About the shooting advice About the In-Camera GuideUsing the control wheel Using Menu itemsPage Focus indicator Shooting still imagesShooting movies Available functions List of shooting modesIntelligent Auto Superior Auto About Scene Recognition Advantages of automatic shootingScene Recognition Image processingProgram Auto Program ShiftSweep Panorama Hint Scene Selection Menu item detailsNight Scene Hand-held TwilightNight Portrait Anti Motion BlurShutter Priority Aperture Priority Manual ExposureBulb Movie Optical zoom range Zoom features available with this productZoom Zoom Setting About zoom scale Using flashWhen Aspect Ratio is Flash Mode When you do not use the flashAutoflash default setting Flash OffSwitching the screen display Shooting Flash CompSlow Sync Rear SyncPage Disp Button Image Size still imageDefault setting Aspect Ratio still imageQuality still image 169Fine default setting Panorama SizeStandard Standard 3872×2160Focus Mode Panorama DirectionFocus Area Focus-lockManual Focus Direct manual focus DMFMF Assist still image Sec default setting Focus MagnifierFocus Magnif. Time SecPeaking Level Peaking ColorLock-on AF Lock-on AF OnYellow OffOn default setting Pre-AF still imageAF Micro Adj Auto default settingAF Illuminator still image AF On Measuring the exact distance to the subjectExposure Comp Metering Mode Multi default settingAE lock SpotAEL w/ shutter still image Zebra Exposure Set. GuideDrive Mode Cont. ShootingSpd Priority Self-timer Self-timerContSelf-timer 10 Sec default setting Self-timer 2 SecCont. Bracket Single Bracket White Balance Bracket Lo default setting WB bracketDRO Bracket White Balance Bracket HiDRO Bracket Hi Self-portrait/ -timerDRO Bracket Lo default setting Range Opt. DRO ISO Auto default settingRange Optimizer Auto default setting Auto HDR Exposure Diff. Auto default setting Auto HDRRange Optimizer Lv1 ― D-Range Optimizer Lv5 Auto HDR Exposure Diff .0EV ― Auto HDR Exposure Diff .0EVWhite Balance Capturing a basic white color in Custom Setup mode Picture Effect HDR Painting Rich-tone MonoMiniature WatercolorCreative Style To set Contrast, Saturation and SharpnessFile Format movie Record Setting movie When File Format is set to AvchdWhen File Format is set to MP4 Menu items detailsFile Format MP4 1440×1080 12M default setting Audio RecordingWind Noise Reduct Auto Slow Shut. movieCustom Key Settings Always default settingMovie Mode Only Movie ButtonFunction of the left button Function of the ? buttonFunction of the center button Photo Creativity Function of the right buttonFunction of the down button Smile/Face Detect Face Detection frame Tips for capturing smiles more effectivelyOn Regist. Faces Smile ShutterSoft Skin Effect still image Face Registration New RegistrationRed Eye Reduction Face Registration Order ExchangingFace Registration Delete Auto Obj. Framing still image SteadyShot High ISO NR still imageNormal default setting SRGB default settingColor Space still image Grid Line10 Sec/5 Sec/2 Sec default setting Auto ReviewRule of 3rds Grid Square GridSetting Effect on default setting Setting Effect OFFLive View Display Release w/o LensAuto Img. Extract EnableDisable default setting Distortion Comp Shading CompChro. Aber. Comp Auto Playing back imagesPlayback zoom Images default setting/30 Images Image IndexTo return to single-image playback Displaying a desired image quicklyDeleting multiple selected images Switching the screen display during playbackDeleting a displayed image Playing back movies Available operations during movie playbackMultiple Img All in this FolderPlaying back panoramic images Specify PrintingView Mode To quit the slideshow in the middle of playback Display RotationSlide Show Rotate Protect4K Still Image PB Cancel All in this FolderCancel All with this date Viewing images on an HD TV Viewing images on a Bravia Sync-compatible TV Monitor Brightness Sunny WeatherVolume Settings Audio signalsUpload SettingsEye-Fi Adjusting the volume during playbackCommunication status screen display Tile Menu Delete confirmPwr Save Start Time Delete firstDemo Mode PAL/NTSC Selector1080i Hdmi Resolution1080p USB Connection Mass StorageUSB LUN Setting LanguagePC Remote SingleFormat Date/Time SetupArea Setting Series default setting ResetFile Number Select REC FolderStandard Form default setting New FolderFolder Name Date FormRecover Image DB Display Media InfoVersion Certification Logo Overseas model onlySetting Reset Camera Settings ResetPlayMemories Mobile InitializeConnecting an Android smartphone to this product Connecting the product to an iPhone or iPadPage Calling up an application using One-touchNFC Smart Remote EmbeddedOne-touch connection with an NFC-enabled Android Smartphone NFC One-touch remote About NFCSelect on Smartphone Send to SmartphoneSelect on This Device Page Send to Computer About NFCView on TV WPS Push Airplane ModeSlideshow settings Access Point Set How to use the keyboard For example If you want to enter abdDisp MAC Address Other setting itemsEdit Device Name PlayMemories Camera Apps SSID/PW ResetReset Network Set Downloading applications Opening a service accountRecommended computer environment Launching the downloaded application Changing the order of applications Uninstalling applicationsHow to launch the applications faster PlayMemories Home Installing PlayMemories Home Installing Image Data Converter Wireless Auto ImportSoftware for Mac computers Image Data ConverterAccessing Image Data Converter Guide Installing Remote Camera ControlRemote Camera Control WindowsWindows Mac Accessing Remote Camera Control Help GuideConnecting the product to a computer Disconnecting the product from the computer Importing images to the computerDisc type High-definition image quality HDHigh-definition image quality HD Avchd recording disc Standard definition image quality STDSelecting the disc creation method Creates a disc with high-definition image quality HDCreating a disc with a device other than a computer Creating Blu-ray DiscsBlu-ray recorder HDD recorder, etcPrecautions On the monitor and lens On the functions available with the productOn image data compatibility On the internal rechargeable battery Charging method of the internal rechargeable batteryCharging time Full charge Charging the battery packEffective use of the battery pack On battery life Remaining battery indicatorHow to store the battery pack Charging the battery pack Memory cardMemory card Memory Stick PRO Duo mediaPage On cleaning Cleaning the lens and flashCleaning the lens Cleaning the flashCleaning the image sensor Cleaning the camera bodyCleaning the product surface Cleaning the monitorNumber of still images Recordable time of movies Page Plug adaptor On TV color systemsMount Adaptor LA-EA1 Mount AdaptorAvailable focus area Wide LA-EA2 Mount AdaptorAvailable focus area LA-EA3 Mount Adaptor LA-EA4 Mount AdaptorAvchd format LicenseTrademarks On GNU GPL/LGPL applied softwareTroubleshooting You cannot turn on the product You cannot insert the battery pack into the productPower turns off suddenly Remaining battery level indicator shows an incorrect level Battery pack is not charged You cannot record imagesRecording takes a long time Image is out of focusDate and time are recorded incorrectly Flash does not workRecording date and time are not displayed on the screen Eyes of the subject come out red Aperture value and/or shutter speed flashesImage colors are not correct Corners of the picture are too dark Dots appear and remain on the screenYou cannot shoot images continuously Image is blurred LCD screen darkens after a short period of time passedFlash takes too long to recharge Images cannot be played backDate and time are not displayed Image cannot be deletedImage was deleted by mistake Dpof mark cannot be putYou cannot find the wireless access point to be connected Send to Computer is canceled halfwayWPS Push does not work You cannot send movies to a smartphoneYou cannot use One-Touch connection NFC Computer does not recognize this product You cannot import imagesFormatted the memory card by mistake You cannot print imagesColor of the image is strange Images are printed with both edges cut offProduct becomes warm when you use it for a long time Clock Set screen appears when you turn onYou cannot print images with the date Lens gets foggedAppears on the screen ProductProduct does not work properly Memory Card Error Set Area/Date/TimeUnable to use memory card. Format? Unable to read memory card. Reinsert memory cardImage DataBase File error System Error Camera Error. Turn power off then onUnable to print Internal temp. high. Allow it to coolSituations this product has difficulty handling