What do I do if the optical drive isn't playing my CD or DVD properly?
Make sure the disc was inserted into the drive with the label facing up.
Make sure the necessary program(s) is installed according to the manufacturer's instructions.
If the CD or DVD is dirty or damaged, the computer will stop responding. Follow these steps:
1.Restart the computer by pressing the Ctrl+Alt+Delete keys, and selecting Restart from the Shut Down menu of the Windows Task Manger dialog box.
2.Remove the CD or DVD from the optical drive.
3.Check the disc for dirt or damage. If you need to clean the disc, see How do I maintain CDs and DVDs? for instructions.
If you are playing a CD or DVD and cannot hear sound, follow these steps:
1.
on the Taskbar Notification area, and click to cancel the Master Volume Mute All and Wave Mute check boxes.
2.Check the volume setting in the audio mixer.
3.If you are using external speakers, check the volume settings on the speakers and the connections between the speakers and the computer.
4.Make sure the CD audio feature is enabled and the correct driver software is installed. Follow these steps:
1.Click Start on the Windows® taskbar, click Control Panel, Performance and Maintenance, and System. The System Properties window appears.
2.Select the Hardware tab, and click Device Manager in the Device Manager box. A window with a listing of the computer's hardware devices appears.
If an "X" or an exclamation point appear on the listed device, you may need to enable the device or reinstall the drivers.
3.
4.
5.Click to select the Enable digital CD audio for this
You can confirm the driver software by selecting the Driver tab, and clicking Driver Details.
6.Click OK to close the window.
Make sure an adhesive label was not attached to the CD or DVD. Adhesive labels can come off while the disc is in the optical drive and damage the drive or cause it to malfunction.
If a region code warning appears, the disc may be incompatible with the optical drive. Check the DVD package to make sure the region code is compatible with the optical drive.
If you notice condensation on the computer, do not use the computer for at least one hour. Condensation can cause the computer to malfunction.
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