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Sony Ericsson P800 Troubleshooting, Wrong PIN, Insert card, Blocked SIM card, To unblock the SIM card, PIN & unblocking PUK code

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This is the Internet version of the user’s guide. © Print only for private use.

Troubleshooting

This chapter consists of a selection of suggestions for solving possible problems with your P800.

TipStore PIN and unblocking PUK code information in a safe place.

Start-up problems

•Hand-held phone: Recharge or replace the battery.

•Vehicle Handsfree: Check that the P800 is properly inserted into the holder and check the fuse in the fuse holder (connected to the battery cable).

SIM card related problems

Insert card

A SIM card has not been inserted into your P800. See “SIM card” on page 12.

PIN & unblocking PUK code

Contact your network operator if you have forgotten your PIN or unblocking PUK code. By default you need your PIN or PUK code to unlock your P800.

Wrong PIN

The PIN code has been entered incorrectly. The message is followed by the prompt Enter PIN.

Enter the PIN code correctly and press or .

Blocked SIM card

If your PIN is entered incorrectly three times in a row, the SIM card will be blocked. You can unblock it by using your PUK.

To unblock the SIM card

1.Press or press the Jog Dial

2.Enter your personal unblocking key (PUK) and press .

Note Your PUK is provided by your network operator when you purchase your SIM card.

Enter new PIN appears on the screen.

3.Enter your PIN code and press . You can enter either your current PIN code or a new one. Repeat new PIN appears on the screen.

168	Troubleshooting

Contents

User’s Guide Letters Accented letters Note Numbers Contents Introduction Getting to know your P800 Phone CommuniCam and Pictures Internet Games Messages Tasks Jotter Viewer Online services Personalizing your P800 PC Suite and multimedia for P800 Installing applications Getting started with Internet and Messages Troubleshooting Guidelines for safe and efficient use Terms and definitions Technical data Sony Ericsson P800 User's Guide First edition (November 2002) Important Introduction Getting to know your P800 A H Insertion and removal To insert the battery To remove the battery Charging the battery To charge the battery Tip When you start your P800 the first time Flip removed Flip closed Flip open Standby view Selecting and starting applications Closing applications Options menu Navigation Screen areas Calibration To recalibrate the screen To restore the factory settings Removing and attaching the flip keypad To remove the keypad To attach the flip replacement To remove the flip replacement To attach the keypad Activating the virtual flip To activate the virtual flip To de-activatethe virtual flip Virtual flip Page Page Page To insert the Memory Stick Duo To lock the Memory Stick Duo To remove the Memory Stick Duo Renaming a Memory Stick Duo Copying and moving data Sharing data with other devices Memory Stick Duo Adapter Warning Personal computer support Page Demo application To start the Demo To stop the Demo Phone Call list Video (flip open only) Audio Internet (flip open only) Messages Contacts Viewer (flip open only) Online services Control panel (flip open only) Connections Remote Sync (flip open only) Using the Folder Menu To copy all the files in a folder to another folder To move a file from one folder to another To copy a file to another folder Zooming Find To send an item using Send as To handle items received in e-mailand multimedia messages To receive beamed items Methods for storing data Getting help Entering text with the flip closed Types of text input Inserting symbols Entering text with the flip open On-screenkeyboard Handwriting recognition Page Extended characters SIM card lock To activate the SIM card lock PIN2 Device lock To activate the device lock Change code To change a code Automatic key lock Phone To make an emergency call To make a call using Speed Dial To make a call using the Call list To make a call using the Contact list To make a call using voice control To end a call Short cuts Incoming calls To handle an incoming call Options during or after a call Page Page Page To make and handle a new call during a call Conference calls To start a conference call To add a new conference party To manage a conference call To speak privately to a specific conference party To view the call list with the flip closed: To view the call list with the flip open: Speakerphone Silent mode Set-upspeed dial numbers To set a speed dial number To remove a speed dial number To use the power menu To set flight mode on and off when Power menu is selected To set flight mode on or off Controlling tone based services To set the telephony preferences Sounds and alerts To change the default ring tone Incoming call picture Voice control To record a voice command To activate the Power menu To cancel the selection of Power menu Locks Add to contacts Handsfree Forward calls To forward calls Accepted callers Call waiting Restrict calls To restrict incoming calls To restrict outgoing calls Voice mail To add a network to the preferred list Calling cards To create a new calling card account AoC - Call meter settings Page CommuniCam and Pictures To take a picture CAM Delay timer To take a picture with self-timer Pictures remaining Thumbnail view To sort the pictures To rename a picture Sending and receiving pictures Deleting, moving, and copying To delete multiple pictures Sony Image Station Video player Managing video clips To rename a video clip To view the video clip information To delete a video clip Saving video clips To clear the download cache To change the media buffer size Applications How to connect to a streaming service Page Audio player Track-folderview Sony Ericsson theme File list view MP31:40 Loop MP3 1:34/1:40 Managing track folders To rename a track To delete a track from the P800 To select sound file types for the track folders Saving sound files To save a track from another application Sending and receiving sound files Internet Browser view Bookmarks view Screen Browser view options Context sensitive menus Icons within a page To open a specific web page To navigate through recently opened pages To save a page for off-linebrowsing To create a bookmark to the open page To download and upload files, for example, applications To view information on the open page User authentication request Bookmark view options Icons To open a bookmark To view bookmark information To delete several bookmarks To set up the browser Basic settings Security settings Advanced settings Page Games Rules To restart the game during a game To undo/redo a move To change card backs and playing background Play Solitaire Messages Before using Messages Inbox Outbox To save an e-mailmessage to Outbox Draft To write and send a text message To add an EMS object to your text message To format the text in the message using EMS features To create a new multimedia message To delete, replace or edit an inserted item To edit an inserted picture To add a new page to your multimedia message To enter the recipients phone number To edit item time To insert an attachment To play a received multimedia message To add or delete a template To forward an MMS To store a received MMS object, for example a picture Sending e-mail Writing e-mails To send an e-mailmessage To write a new e-mail To mark an e-mailas urgent “Send as” e-mail To attach a Calendar entry to an e-mailmessage To attach a Contact to an e-mailmessage Receiving e-mail Receiving attachments Downloading To specify a size limit for e-mail,above which you only receive a header Downloading e-mailsautomatically To download your e-mailsautomatically To download the full message Get and send To get and send messages for one specific account Connecting and disconnecting from the Internet Finding messages To get and send messages for all your accounts If your service provider or network is unavailable Synchronized e-mails Area information Contacts Menu options in SIM phone book Selecting a contact with the flip closed To select a contact To send a text message To send a multimedia message To delete a contact Edit view Making a call with the flip open To open Contacts To search for an entry containing specific text To create a new contact To add a voice dialing command To add a note to a contact To add a photo or other picture to a contact To personalize the ring melody for a contact To change the details of a contact To add a field to a contact To delete a contact To import contacts from SIM To export contacts to SIM To create your owner card To send your owner card To view or edit your owner card To sort the contact list and show the preferred phone number To change the preferred phone number Calendar To create re-occurringentries To edit an entry To find a certain entry To delete an entry To delete all entries in a period of time To copy, cut or paste an entry To move a Calendar item to Tasks To cut or copy Calendar entries to the Tasks application To customize the calendar view, General tab To customize the alarm settings Saving changes Tasks To open an existing entry To mark an entry as completed To sort the entries To make a copy of an entry or paste an entry To restore a deleted entry Page Jotter To delete a note Voice memo To send a sound recording Calculator Time Format To set the time and date display format To specify your workdays To set the locations To set the number details To activate an existing alarm To set a new alarm Viewer To copy text from the document To search for a text in the document To change the document view To show/hide the spreadsheet grid lines To navigate in the workbook To navigate in a multi-pagepresentation/PDF Online services PC Suite and multimedia for P800 Opening the Multimedia CD for P800 Installing applications From a PC Installing applications from your PC From the P800 Installing applications in the P800 Removing applications in the P800 Tip Connecting to other devices To activate the infrared port on the P800 To activate the infrared port on the PC Send and receive Activating Bluetooth wireless technology Pairing To let your P800 initiate pairing with another device, such as a headset To let another device initiate pairing with your P800 To let a headphone initiate pairing with your P800 To remove a paired device from your P800 Passkeys Page Synchronization and backup To make the synchronization settings Making a local synchronization To make an automatic synchronization To make a manual synchronization Remote synchronization settings To configure the remote synchronization server To select items to synchronize Making a remote synchronization Preconditions Performing a backup To make a backup Note To restore a backup Personalizing your P800 To show the contact’s picture when receiving an incoming call Page Control panel Adding and removing certificates Wallpaper Type of certificate Screen saver Power save Light Lock To change an application shortcut in the Standby view To hide the application shortcuts when your P800 is inactive Calibrate Removing information from applications Removing or copying general files To to remove files or copy files between folders Uninstalling applications To uninstall applications Enable PIN Disable PIN To change the PIN code: THE CONNECTIONS TAB To locate other Bluetooth-enableddevices in the vicinity To pair a device with your P800 Security Accounts tab New GPRS account To create a new Internet account Page New Dial-Upor High-Speed Dial-Upaccount Page To Edit an Internet account To Delete an account Other tab Preferred Mode (bearer preference) IP security password Password Activation password Email tab To create a new e-mailaccount To edit an e-mailaccount To delete an e-mailaccount SMS tab MMS tab Page Area tab To enable Cell Information To turn Area Information on To add a new channel To turn a channel on or off To delete a channel Alerts To set up notification Basic tab To create a new WAP account: Preferred tab THE GENERAL TAB On the Locations tab On the Numbers tab Time & date tab To set the current date To turn daylight savings time on Workdays tab Format tab Getting started with Internet and Messages To check that your SMS messaging settings are correct Accepting new Internet or Messages settings Page Manually set up a WAP account The Dial-UpNetworking Wizard To edit a previously created DUN entry To define P800 as a modem To set up a Dial-Upentry for CSD or HSCSD Connecting To connect using a DUN entry created by the wizard Connection information GPRS status information GPRS data log To view information on an account To delete the log for an account To reset the log of an account To delete or reset the log of several accounts Session data Troubleshooting Alternative method for unblocking the SIM card To unblock the SIM card, enter the following sequence: unblock key new PIN repeat new PIN Key symbol Blinks red Storage manager To start the storage manager Does not blink Information in applications Page Guidelines for safe and efficient use Driving Personal Medical Devices Children Disposing of the Product Power Supply Emergency Calls Battery Information Warning Disposing of the battery Our warranty What we will do Conditions Page We, Sony Ericsson Mobile Communications AB of Nya Vattentornet S-22188 Lund, Sweden Sony Ericsson type 713 05 01-BV and 713 05 01-CN 99/5/EC Terms and definitions CSD CSS DTMF DUN e-GSM HSCSD HTML HTTP IMAP4 IrDA JPEG MBM MeT MIDI MIME OTA PCS PDF Phone book PIM Protocol RS232 SGML Service Provider SIM URL USB USSD vCal; vCalendar vCard WBXML WIM WML WTLS W3C Technical data Infrared transceiver GPRS Maximum Data Rates (kbps) Integrated CommuniCam Pictures (Image viewer) HSCSD Maximum Data Rates (kbps) Integrated browser SMS MMS EMS E-Mail Index