TABLE 6-2 Troubleshooting Procedures (Continued)
Problem | Possible solution | ||
|
| ||
Server appears to be | The Power LED only blinks when all server components are in low | ||
in low power mode, | power mode. A tape drive might be connected to your server. | ||
but the Power LED | Because tape drives do not enter low power mode, the Power LED | ||
does not blink. | does not blink. | ||
|
| ||
Hung or frozen | Try to access your system from a different server on the network: | ||
server: No response | 1. | On another system, type ping IP_address_of_server. | |
from mouse or | 2. | If a response is returned, then try logging in to the Sun Fire | |
keyboard or any | |||
| X4150 server using either telnet, ssh, or rlogin. | ||
application. |
| ||
3. | If you successfully log in, list the running processes using the ps | ||
| |||
|
| command. | |
| 4. | Kill any processes that appear unresponsive or should not be | |
|
| running, by using the kill process_ID command. | |
| 5. | Check the responsiveness of the Sun Fire X4150 server after each | |
|
| process is killed. | |
| If the this procedure does not work, power cycle the server: | ||
| 1. | Press the Power button to power off the server and wait 20 to 30 | |
|
| seconds. | |
| 2. | Press the Power button again to power system back on. | |
|
|
| |
Note – For additional troubleshooting information, see the Sun Fire X4150 Server Service Manual.
Contacting Support
If the troubleshooting procedures in this chapter fail to solve your problem, use TABLE
TABLE 6-3 System Information Needed for Support
System Configuration Information Needed | Your Information |
Sun service contract number
System model
Operating environment
