Symantec 10 manual What to do if a virus is found by Auto- Protect

26Responding to emergencies

What to do if a virus is found by Auto-Protect

What to do if a virus is found by Auto- Protect

When a virus is found while Auto-Protect is running, an alert displays what happened, and what your options are. Read the alert message carefully to determine whether you need to do anything.

Resolution

Repaired infected file

Asks for your approval before repairing infected file

Unable to repair infected file

Your action

None needed.

Approve the repair. If you don’t repair the file, it is left as it is on your computer.

If you have set the Auto-Protect Repair preference to Manually repair infected files, Auto-Protect informs you of infected files, and asks for your approval before repairing them.

See “To manually repair an infected file that has been detected but not repaired” on page 26.

Open Quarantine.

In a few cases, Auto-Protect may not be able to repair an infected file, whether or not you have preferences set to Automatic Repair. With default preferences on, if Auto-Protect cannot repair a file, it puts it in Quarantine.

See “Repairing, deleting, and restoring files in Quarantine” on page 28.

To manually repair an infected file that has been detected but not repaired

1In the Norton AntiVirus Alert, click Yes to repair the file.

If the file cannot be repaired, Auto-Protect automatically quarantines it.

wDo not click No in the Norton AntiVirus Alert unless you are sure the file is safe. If you do not repair a detected file, it is left as it is on your computer.