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Symantec 10 manual Technical support, Support for old and discontinued versions

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38Service and support solutions

Technical support

Technical support

Symantec offers two technical support options for help with installing, configuring, or troubleshooting Symantec products:

1Online Service and Support

Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version. You can access hot topics, Knowledge Base articles, tutorials, contact options, and more. You can also post a question to an online Technical Support representative.

1PriorityCare telephone support

This fee-based (in most areas) telephone support is available to all registered customers. Find the phone number for your product at the Service & Support Web site. You’ll be led through the online options first, and then to the telephone contact options.

Support for old and discontinued versions

When Symantec announces that a product will no longer be marketed or sold, telephone support is discontinued 60 days later. Technical information may still be available through the Service & Support Web site at: http://service.symantec.com

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Symantec 10 manual Technical support, Support for old and discontinued versions

Contents

User Guide Trademarks Norton AntiVirus for Macintosh User GuideCopyright Notice You may 2. Content Updates1. License You may not5. Limited Warranty 3.Product Installation and Required Activation4.Sixty 60 Day Money Back Guarantee 6. Disclaimer of Damages10.Additional Uses and Restrictions 8. Export Regulation9. General Page Contents Why can’t I update virus definitions using Service and support solutions Index8 Contents How do I rescan files that have already beenInstallation1 System requirementsReading the Read Me file Before installationChecking your login type Before installationInstalling Norton AntiVirus 2Double-click Norton AntiVirus InstallerAfter installation After installationIf you can’t eject the CD After installation Connecting to the Internet through America OnlineRegistering Norton AntiVirus Register Your SoftwareReading late-breakingnews Accessing HelpFor more information For more information3Double-click Norton AntiVirus User Guide Opening the User Guide PDFFor more information 16Installation For more informationFeature summary Virus and threat protection featuresthese antivirus features 18Feature summaryVirus and threat protection features Quick access features Quick access featuresFeature summary 20Feature summary Quick access features2Double-click Norton AntiVirus Getting startedStarting and quitting Norton AntiVirus Enabling and disabling Auto-Protect Enabling and disabling Auto-Protect1Press Command-Q Using the Global Threat Assessment widget Using the Global Threat Assessment widget 24Getting startedResponding to emergenciesWhat to do if a virus is found by Auto- Protect What to do if a virus is found by Auto-ProtectRepairing infected files If a virus is found during a manual scanAbout Norton AntiVirus Quarantine About Norton AntiVirus QuarantineIf Norton AntiVirus can’t repair a file 3Click Scan/RepairLooking up virus names and definitions 2Click View all virus threats Looking up virus names and definitions2Click Learn More Exploring the Symantec support Web site Frequently askedquestions What if I have problems installing? What if I have problems installing?Why does Auto-Protectfail to start? Why aren’t all files scanned? 3Check Enable Norton Auto-Protect4Click Move To Trash Frequently asked questions 36Frequently asked questions Service and support solutions Customer serviceTechnical support Technical supportSupport for old and discontinued versions Subscription policy Worldwide service and supportSubscription policy Worldwide service and support Service and support offices40Service and support solutions North AmericaIndex Page User Guide PDF Symantec Service and Support Windows virus repairIndex viruses