Technical support, Support for old and dis versions | Symantec 10

38Service and support solutions

Technical support

Technical support

Symantec offers two technical support options for help with installing, configuring, or troubleshooting Symantec products:

1Online Service and Support

Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version. You can access hot topics, Knowledge Base articles, tutorials, contact options, and more. You can also post a question to an online Technical Support representative.

1PriorityCare telephone support

This fee-based (in most areas) telephone support is available to all registered customers. Find the phone number for your product at the Service & Support Web site. You’ll be led through the online options first, and then to the telephone contact options.

Support for old and discontinued versions

When Symantec announces that a product will no longer be marketed or sold, telephone support is discontinued 60 days later. Technical information may still be available through the Service & Support Web site at: http://service.symantec.com

Image 38

Symantec 10 manual Technical support, Support for old and dis versions, Service and support solutions

Contents

User Guide Norton AntiVirus for Macintosh User Guide Symantec License and Warranty Norton AntiVirus for Macintosh Product Installation and Required Activation Export Regulation General Page Contents Contents Installation1 System requirements Before installation Before installationChecking your login type Reading the Read Me file Double-clickNorton AntiVirus Installer Installing Norton AntiVirusTo install Norton AntiVirus for Macintosh If you can’t eject the CD After installationAfter installation Register Your Software Connecting to the Internet through America OnlineRegistering Norton AntiVirus Click continue Reading late-breaking news Accessing HelpFor more information For more information To open the User Guide Double-clickNorton AntiVirus User Guide For more information Feature summary Virus and threat protection features Feature summary Virus and threat protection features Quick access features Quick access features Quick access features To start Norton AntiVirus Getting startedStarting and quitting Norton AntiVirus Double-clickNorton AntiVirus Enabling and disabling Auto-Protect Press Command-QEnabling and disabling Auto-Protect Using the Global Threat Assessment widget To view the Global Threat Assessment widget Using the Global Threat Assessment widget Responding to Emergencies What to do if a virus is found by Auto-Protect What to do if a virus is found by Auto- ProtectResponding to emergencies To check the status of infected files in the scan window Repairing infected filesIf a virus is found during a manual scan To repair infected files If Norton AntiVirus can’t repair a file Repairing, deleting, and restoring files in QuarantineAbout Norton AntiVirus Quarantine About Norton AntiVirus Quarantine Looking up virus names and definitions To look up virus names Click Learn More Looking up virus definitions on the Symantec Web siteLooking up virus names and definitions Click View all virus threats To explore the Symantec support Web site Frequently asked QuestionsExploring the Symantec support Web site Frequently asked questions What if I have problems installing?Why does Auto-Protect fail to start? What if I have problems installing? Check Enable Norton Auto-Protect Why aren’t all files scanned?To enable Norton Auto-Protect To only list scanned files To remove the QuickScan file How do I rescan files that have already been scanned?How do I rescan files that have already been scanned? Click Move To Trash Why can’t I update virus definitions using LiveUpdate? Why can’t I update virus definitions using LiveUpdate? Service and support solutions Customer service Support for old and dis versions Service and support solutionsTechnical support Technical support Subscription policy Worldwide service and supportSubscription policy Service and support offices Worldwide service and support Index Index Index