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Symantec 10 manual Service and support offices, 40Service and support solutions, North America

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40Service and support solutions

Worldwide service and support

Service and support offices

North America
Symantec Corporation	http://www.symantec.com/
555 International Way
Springfield, OR 97477
U.S.A.
Australia and New Zealand
Symantec Australia	http://www.symantec.com/region/
Level 2, 1 Julius Avenue	reg_ap/
North Ryde, NSW 2113	+61 (2) 8879-1000
Sydney	Fax: +61 (2) 8879-1001
Australia
Europe, Middle East, and Africa
Symantec Ltd	http://www.symantec.com/region/
Consumer Services & Support	reg_eu/
PO Box 5689	+353 (1) 811 8032
Blanchardstown, Dublin 15
Ireland
Latin America
Symantec Brasil	Portuguese:
Market Place Tower	http://www.service.symantec.com/br
Av. Dr. Chucri Zaidan, 920	Spanish:
12° andar	http://www.service.symantec.com/mx
São Paulo - SP	Brazil: +55 (11) 5189-6300
CEP: 04583-904	Mexico: +52 55 5322 3681 (Mexico DF)
Brasil, SA	01 800 711 8443 (Interior)
August 12, 2004

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Symantec 10 Service and support offices, 40Service and support solutions, Worldwide service and support, North America

Contents

User Guide Copyright Notice Norton AntiVirus for Macintosh User GuideTrademarks 2. Content Updates 1. LicenseYou may You may not3.Product Installation and Required Activation 4.Sixty 60 Day Money Back Guarantee5. Limited Warranty 6. Disclaimer of Damages9. General 8. Export Regulation10.Additional Uses and Restrictions Page Contents Service and support solutions Index 8 ContentsWhy can’t I update virus definitions using How do I rescan files that have already beenInstallation1 System requirementsBefore installation Checking your login typeReading the Read Me file Before installationInstalling Norton AntiVirus 2Double-click Norton AntiVirus InstallerIf you can’t eject the CD After installationAfter installation Connecting to the Internet through America Online Registering Norton AntiVirusAfter installation Register Your SoftwareAccessing Help For more informationReading late-breakingnews For more informationFor more information Opening the User Guide PDF3Double-click Norton AntiVirus User Guide 16Installation For more informationFeature summary Virus and threat protection featuresVirus and threat protection features 18Feature summarythese antivirus features Feature summary Quick access featuresQuick access features 20Feature summary Quick access featuresStarting and quitting Norton AntiVirus Getting started2Double-click Norton AntiVirus 1Press Command-Q Enabling and disabling Auto-ProtectEnabling and disabling Auto-Protect Using the Global Threat Assessment widget Using the Global Threat Assessment widget 24Getting startedResponding to emergenciesWhat to do if a virus is found by Auto- Protect What to do if a virus is found by Auto-ProtectRepairing infected files If a virus is found during a manual scanAbout Norton AntiVirus Quarantine If Norton AntiVirus can’t repair a fileAbout Norton AntiVirus Quarantine 3Click Scan/RepairLooking up virus names and definitions 2Click Learn More Looking up virus names and definitions2Click View all virus threats questions Frequently askedExploring the Symantec support Web site Why does Auto-Protectfail to start? What if I have problems installing?What if I have problems installing? Why aren’t all files scanned? 3Check Enable Norton Auto-Protect4Click Move To Trash Frequently asked questions 36Frequently asked questions Service and support solutions Customer serviceSupport for old and discontinued versions Technical supportTechnical support Subscription policy Worldwide service and supportSubscription policy Service and support offices 40Service and support solutionsWorldwide service and support North AmericaIndex Page Symantec Service and Support Windows virus repair IndexUser Guide PDF viruses

40Service and support solutions

Worldwide service and support

Service and support offices

North America

Australia and New Zealand

Europe, Middle East, and Africa

Latin America