Frequently asked Questions | Symantec 10 instruction

Frequently asked	5
questions

This section addresses some frequently encountered problems and troubleshooting steps. If you cannot resolve your problem using this information, consult the Read Me file on the Norton AntiVirus for Macintosh CD or in the Symantec Solutions folder.

For a comprehensive list of the latest troubleshooting tips, see the Symantec Service and Support Web site at: www.symantec.com/techsupp/

Exploring the Symantec support Web site

The Symantec support Web site provides extensive information about Norton AntiVirus. You can access free online support to find information about product subscriptions, product registration, and common support issues. Fee-based phone support is also available to help solve your problem.

To explore the Symantec support Web site

1On the Internet, go to www.symantec.com/techsupp

2On the support Web page, under home & home office/ small business, click Continue.

3On the home & home office/small business Web page, click access free online support.

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Symantec 10 Frequently asked Questions, Exploring the Symantec support Web site, To explore the Symantec support Web site

Contents

User Guide Norton AntiVirus for Macintosh User Guide Symantec License and Warranty Norton AntiVirus for Macintosh Product Installation and Required Activation Export Regulation General Page Contents Contents System requirements Installation1 Reading the Read Me file Before installationChecking your login type Before installation To install Norton AntiVirus for Macintosh Installing Norton AntiVirusDouble-clickNorton AntiVirus Installer After installation After installationIf you can’t eject the CD Click continue Connecting to the Internet through America OnlineRegistering Norton AntiVirus Register Your Software For more information Accessing HelpFor more information Reading late-breaking news Double-clickNorton AntiVirus User Guide To open the User Guide For more information Virus and threat protection features Feature summary Virus and threat protection features Feature summary Quick access features Quick access features Quick access features Double-clickNorton AntiVirus Getting startedStarting and quitting Norton AntiVirus To start Norton AntiVirus Enabling and disabling Auto-Protect Press Command-QEnabling and disabling Auto-Protect To view the Global Threat Assessment widget Using the Global Threat Assessment widget Using the Global Threat Assessment widget Responding to Emergencies Responding to emergencies What to do if a virus is found by Auto- ProtectWhat to do if a virus is found by Auto-Protect To repair infected files Repairing infected filesIf a virus is found during a manual scan To check the status of infected files in the scan window About Norton AntiVirus Quarantine Repairing, deleting, and restoring files in QuarantineAbout Norton AntiVirus Quarantine If Norton AntiVirus can’t repair a file To look up virus names Looking up virus names and definitions Click View all virus threats Looking up virus definitions on the Symantec Web siteLooking up virus names and definitions Click Learn More Exploring the Symantec support Web site Frequently asked QuestionsTo explore the Symantec support Web site What if I have problems installing? What if I have problems installing?Why does Auto-Protect fail to start? Frequently asked questions To only list scanned files Why aren’t all files scanned?To enable Norton Auto-Protect Check Enable Norton Auto-Protect Click Move To Trash How do I rescan files that have already been scanned?How do I rescan files that have already been scanned? To remove the QuickScan file Why can’t I update virus definitions using LiveUpdate? Why can’t I update virus definitions using LiveUpdate? Customer service Service and support solutions Technical support Service and support solutionsTechnical support Support for old and dis versions Subscription policy Worldwide service and supportSubscription policy Worldwide service and support Service and support offices Index Index Index