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Symantec 10 manual Frequently asked, questions, Exploring the Symantec support Web site

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Frequently asked

Frequently asked	5
questions

This section addresses some frequently encountered problems and troubleshooting steps. If you cannot resolve your problem using this information, consult the Read Me file on the Norton AntiVirus for Macintosh CD or in the Symantec Solutions folder.

For a comprehensive list of the latest troubleshooting tips, see the Symantec Service and Support Web site at: www.symantec.com/techsupp/

Exploring the Symantec support Web site

The Symantec support Web site provides extensive information about Norton AntiVirus. You can access free online support to find information about product subscriptions, product registration, and common support issues. Fee-based phone support is also available to help solve your problem.

To explore the Symantec support Web site

1On the Internet, go to www.symantec.com/techsupp

2On the support Web page, under home & home office/ small business, click Continue.

3On the home & home office/small business Web page, click access free online support.

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Symantec 10 manual Frequently asked, questions, Exploring the Symantec support Web site

Contents

User Guide Copyright Notice Norton AntiVirus for Macintosh User GuideTrademarks You may not 2. Content Updates1. License You may6. Disclaimer of Damages 3.Product Installation and Required Activation4.Sixty 60 Day Money Back Guarantee 5. Limited Warranty9. General 8. Export Regulation10.Additional Uses and Restrictions Page Contents How do I rescan files that have already been Service and support solutions Index8 Contents Why can’t I update virus definitions usingSystem requirements Installation1Before installation Before installationChecking your login type Reading the Read Me file2Double-click Norton AntiVirus Installer Installing Norton AntiVirusIf you can’t eject the CD After installationAfter installation Register Your Software Connecting to the Internet through America OnlineRegistering Norton AntiVirus After installationFor more information Accessing HelpFor more information Reading late-breakingnewsFor more information Opening the User Guide PDF3Double-click Norton AntiVirus User Guide For more information 16InstallationVirus and threat protection features Feature summaryVirus and threat protection features 18Feature summarythese antivirus features Feature summary Quick access featuresQuick access features Quick access features 20Feature summaryStarting and quitting Norton AntiVirus Getting started2Double-click Norton AntiVirus 1Press Command-Q Enabling and disabling Auto-ProtectEnabling and disabling Auto-Protect Using the Global Threat Assessment widget 24Getting started Using the Global Threat Assessment widgetemergencies Responding toWhat to do if a virus is found by Auto-Protect What to do if a virus is found by Auto- ProtectIf a virus is found during a manual scan Repairing infected files3Click Scan/Repair About Norton AntiVirus QuarantineIf Norton AntiVirus can’t repair a file About Norton AntiVirus QuarantineLooking up virus names and definitions 2Click Learn More Looking up virus names and definitions2Click View all virus threats questions Frequently askedExploring the Symantec support Web site Why does Auto-Protectfail to start? What if I have problems installing?What if I have problems installing? 3Check Enable Norton Auto-Protect Why aren’t all files scanned?4Click Move To Trash Frequently asked questions 36Frequently asked questions Customer service Service and support solutionsSupport for old and discontinued versions Technical supportTechnical support Subscription policy Worldwide service and supportSubscription policy North America Service and support offices40Service and support solutions Worldwide service and supportIndex Page viruses Symantec Service and Support Windows virus repairIndex User Guide PDF