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A few tips in case of problems…

PROBLEMS

CAUSES

SOLUTIONS

 

The appliance isn't correctly plugged in.

Check that the appliance is correctly plugged in.

 

 

 

 

You haven't yet pressed the ON / OFF

Press the ON / OFF button.

 

button.

 

 

The appliance won't work.

You've pressed the ON / OFF button but

Close the lid.

the appliance won't work.

 

 

The appliance won't heat up.

Bring your appliance to an Approved Service

 

Centre.

 

 

 

The paddle is not turning correctly.

Check that it is correctly in place otherwise take

 

your appliance to an Approved Service Centre.

 

 

The paddle is not turning

The paddle isn't locked.

Adjust the position of the paddle until you hear

correctly.

the “CLICK” sound - fig.8b.

The tray won't turn.

The tray isn't locked.

Adjust the position of the tray until you hear

the “CLICK” sound.

 

 

 

You haven't used the paddle.

Put it in position.

 

The food is not chopped up the same

Chop all the food to the same size.

 

way.

 

 

The food is not cooked evenly.

The fries are not chopped the same

Chop all the fries to the same size.

way.

 

 

 

The paddle is in the right position but it

Bring the appliance to an Approved

 

won't turn.

Service Centre.

 

 

 

 

You are not using special chip potatoes

Choose special chip potatoes.

 

 

 

 

The potatoes haven't been

Wash, drain and dry the potatoes thoroughly

The fries are not crispy enough.

sufficiently washed and dried.

before cooking.

 

The fries are too thick.

Chop them more thinly.

 

There's not enough oil.

Increase the quantity of oil (see “Cooking table”).

 

The filter (12) is blocked.

Clean the filter.

The food won’t turn with the

The food is too thick.

Reduce the thickness of your food.

tray.

 

 

The food in the bowl isn’t

The tray was put on the bowl when the

Only put the tray in during the second half of

cooked.

cooking started.

the cooking phase.

The fries become cracked whilst

You're not using the right quantity.

Reduce the quantity of potatoes and change

they are being cooked.

the cooking time.

 

 

 

Stick to the quantities indicated in the cooking

The food remains on the edge

The bowl is overloaded.

table.

of the dish.

 

Reduce the quantity of food.

 

Maximum level exceeded.

Reduce the quantities.

 

 

Check that there aren't any leaks by filling the

Liquids from the cooking have

Bowl faulty.

bowl up to the MAX level of the paddle. If you

seeped into the body of the

do find a leak, take your bowl to an Approved

 

appliance.

 

Service Centre.

 

The maximum level has been exceeded.

Don't go over the maximum level.

 

The appliance isn't plugged in.

Plug the appliance in.

The LCD screen doesn't work

 

 

The appliance hasn't been turned on.

Press the ON / OFF button.

anymore.

The appliance has been used incorrectly

Take the appliance to an Approved Service

 

 

and as a result has gone into safety mode.

Centre.

 

 

Unplug the appliance, wait 10 seconds,

The LCD screen is indicating Err.

The appliance has a malfunction.

plug the appliance back. In again, and press

the ON/OFF button. If the LCD screen is still

 

 

indicating Err, take the appliance to an

 

 

Approved Service Centre.

The appliance is making an

You suspect that the appliance's

Take the appliance to an Approved Service

abnormal amount of noise.

motors are not working properly.

Centre.

During combined cooking, the

The tray cooking has not been

Use the 2in1 function during combined

machine won’t stop for you to

programmed.

cooking.

put the tray in.

 

 

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Tefal YV960015, YV960032 manual Few tips in case of problems…, Problems Causes Solutions