Telos NX12 user manual Block All, Dialing Keypad, Function Buttons

36  Section 4

Calls placed on screened hold in this manner are being queued up from the first selected to the last one selected by the screener. The next caller line icon is represented by a blinking check mark.

If there is no screener to select and order calls, the line which has been ringing the longest will be selected instead. If no line is ringing, the line on hold the longest will be selected.

Note that if the handset is off-hook, the caller will be directed to the handset, using the same priorities outlined above.

Producer Mode

The Next button will select the line which has been ringing longest. If no line is ringing, it selects the line that has been on (normal) hold longest.

When Next is pressed, any unlocked caller will be dropped. It is also possible to configure the system to put the caller back hold instead. See the ‘Direct Hold’ feature, Section 5.6.

Block All

Pressing this key will clear all lines except lines on-air, on the handset, on hold and ‘priority’ lines such as the studio hotline. This allows you to prevent early callers from getting in on contests until after the DJ has made the announcement and turned off block all.

Ringing lines, other than lines designated priority, will be dropped and blocked from accepting any calls. For ISDN lines, the caller may get a busy signal, or they may continue to hear ringing. For analog lines, the ringing calls will be connected to a silent audio channel. Further calls will get a busy signal.

Pressing Block All again will release the lines and allow incoming calls.

Dialing Keypad

These are used for dialing out, which can be on the handset, on the speakerphone, or on-air. They remain active during a call for voice mail and other services.

Function Buttons

Speakerphone Button

This button places a call that is on the handset onto this Desktop Director’s built-in speaker- phone. If the handset is on-hook this button places the next line selected on the left column on the speaker phone.

Mute Button

This button mutes the handset microphone and hands free microphone on the Desktop Director. The LED beside this button will light to indicate that these microphones are muted. Pressing this button again will cancel the muting function.

Hook flash/Transfer

This button performs a hook flash (briefly interrupts loop current) on POTS lines. Depending on the telephone lines used, this key may serve to activate features such as transfer or 3-Way Calling. This button does nothing on ISDN lines.

User Assigned Control Button

This button controls an output on the parallel control port. This output can control equipment external to the Nx12 such as the “delay dump” input on an obscenity delay unit.