No | Check... | Yes | No | For Instruction, Go To... |
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8 | Check link activities on the |
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| Contact your service representa- |
| port being used by the |
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| tive. |
| equipment and also the |
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| integrity of the network |
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| cable, Hub, or Switch that is | End |
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| connecting the equipment |
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| to the network. Replace any |
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| network components that |
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| you suspect are faulty. Can |
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| you ping this equipment |
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| now? |
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Cannot print from client computer
Problem description
After following the instructions in this guide to install and configure your hardware, network, and client software, you are still unable to print from a client computer to this equipment. This prob- lem can arise as the result of a hardware malfunction, a network communication or configuration problem, or incorrect client setup or driver properties.
The following checklist will help you identify the source of the errors and direct you to information solving the issue.
No | Check... | Yes | No | For Instruction, Go To... |
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1 | Is the copier functioning | Next Step |
| Check the device status dis- |
| normally? Do copy jobs out- |
| played in the Device tab page of | |
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| put properly? |
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| TopAccess. |
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2 | Check the Device page of |
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| Contact your service representa- |
| TopAccess. Are the options |
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| tive. |
| specified for the job sup- | Next Step |
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| ported by the hardware con- |
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| figuration? If not, delete the |
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| job, install the required com- |
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| ponents, and try again. |
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3 | Can you print jobs from |
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| Refer to the following section to |
| other client computers? | Next Step |
| troubleshoot the condition. |
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| P.48 “Cannot print data to this |
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| equipment” |
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4 | At this point, the problem you have identified is most likely related to a | |||
| Refer to the Printing Guide to troubleshoot the error condition. | |||
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Troubleshooting at Network Printing Setups 47
