Toshiba 165 Troubleshooting

Troubleshooting 51

Troubleshooting

This section describes troubleshooting when you have completed the setups of network printing,

as shown in the table below. (The items in this table are transcribed from other manuals (in PDF

files) of this equipment.)

For troubleshooting at the time of the setups, see the following page:

 P.39 “Troubleshooting at Network Printing Setups”

Errors in hardware

Conceivable errors in hardware are as follows:

Malfunctions of system boards, cables or connectors, or their incorrect installation

Malfunctions of the standard or optional units of this equipment, or their false operation

Damage in system software or firmware in this equipment, or their deterioration

If you assume the error comes from incorrect copying, see the Operator’s Manual for Copying

Functions to solve it.

Item Transcribed from

Errors in hardware

General errors

Error messages on the TopAccess screen

-

When printing cannot be performed

Errors on client computers in Windows platform

Errors on client computers in Macintosh platform

Printing Guide

Printer driver errors Printing Guide

TopAccess error messages Setup Guide for Printing Functions

Contents

Main 2 DISCLAIMER NOTICE DISCLAIMER NOTICE SOFTWARE LICENSE AGREEMENT 3 SOFTWARE LICENSE AGREEMENT Grant of License Term Disclaimer of Warranty 4 SOFTWARE LICENSE AGREEMENT Limitation of Liability U.S. Government Restricted Rights General Preface 5 Preface 6 Lineup of Our Manuals Lineup of Our Manuals Lineup of Our Manuals 7 To read manuals of PDF (Portable Document Format) files 8 Before Reading This Manual Before Reading This Manual Signage in this manual Trademarks CONTENTS Chapter 1 INTRODUCTION Chapter 2 SYSTEM REQUIREMENTS Chapter 3 CONNECTING TO A COMPUTER Chapter 4 SETUP FLOW Chapter 5 APPENDIX Page 12 Function Enhancement by Option Configurations Function Enhancement by Option Configurations When no options above are installed When the Network Printer Kit is installed Function Enhancement by Option Configurations 13 When the Network Printer Kit and the Fax Kit are installed 14 Items Included in Optional Kits Items Included in Optional Kits Network Printer Kit (optional) About the CD-ROM CD-ROMs of the Network Printer Kit User Documentation CD-ROM Client Utilities CD-ROM 16 About the Client Software About the Client Software Client Utilities CD-ROM of the Network Printer Kit Client software for printing functions Client software for network management About the Client Software 17 Client software for network fax functions Page Page 20 System Requirements System Requirements General requirements When only the Network Printer Kit is installed Printing functions System Requirements 21 When the Network Printer Kit and the Fax Kit are installed Page Page Connecting to the USB Port Page Page Page 28 Overview of Connecting Configurations Overview of Connecting Configurations Internet Connecting the e-STUDIO165/205 Overview of Connecting Configurations 29 Available functions under each connection USB connection Printing functions (Network Printer Kit required) Local area network connection over TCP/IP Printing functions (Network Printer Kit required) Page About Setups 31 About Setups Default setting check Setup the network document processing system 32 Default Setting Check Default Setting Check Setup Flow for USB Printing 33 Setup Flow for USB Printing 34 Setup Flow for TopAccess Setup Flow for TopAccess Page Default Setting List Page Page Troubleshooting at Network Printing Setups 39 Troubleshooting at Network Printing Setups Raw TCP or LPR printing in a Windows operating system environment: Network setting checklists 40 Troubleshooting at Network Printing Setups IPP printing in a Windows operating system environment: Printing via print server in a Windows operating system environment: Troubleshooting at Network Printing Setups 41 Novell printing in a NetWare environment: AppleTalk printing in a Macintosh environment: 42 Troubleshooting at Network Printing Setups LPR printing in a Macintosh environment: IPP printing in a Unix environment: Equipment detection and printing check Cannot see this equipment Cannot discover this equipment Page Cannot ping this equipment Cannot print from client computer Cannot print data to this equipment Printer driver installation error messages Setup Needs to Copy Windows NT Files Client Software CD Now Required File *.DRV on Client CD Count Not Be Found Location Does Not Contain Information About Your Hardware This Port is Currently in Use Problem with the Current Printer Setup Troubleshooting Errors in hardware 52 Troubleshooting General errors Cannot print the start page Cannot print jobs Device status indicators (TopAccess) Page Troubleshooting 55 When printing cannot be performed Client error for Windows platform Client error for Macintosh platform Printer driver general errors Driver Mapped to Wrong Port Corrective action Command Line Options Not Processed Retrieval of Printer Configuration Failed Cannot Print a Job as Expected Using PS Printer Driver Troubleshooting 57 Cannot Change Settings on Fonts Tab and Configuration Tab The Fonts Tab and Configuration tab are grayed out and they cannot be modified. Corrective action TopAccess error messages TopAccess Message Corrective Action INDEX