Lucent Technologies Network Access Module manual Troubleshooting a, Observing LED Behavior

Troubleshooting A

This appendix provides the following troubleshooting procedures for the INA module:

•“Observing LED Behavior” on page A-1

•“Observing Boot Messages” on page A-2

•“Using the DS-1 Test Jacks” on page A-5

Additional troubleshooting and maintenance information can also be found in Appendix C, “MERLIN MAGIX Administration.”

Observing LED Behavior

Table A-1 identifies LED behavior, possible causes of the behavior, and potential solutions.

For information on contacting Lucent technical support, see “Technical Support” on page -xv.

Table A-1Hardware Problems and Solution

LED Behavior	Possible Cause	Solution
System LED does not light.	Power is not present.	Check that the module is correctly
		seated in the carrier. Check that the
		MERLIN MAGIX system is properly
		turned on.
T1/PRI line is connected to	The INA module does not	Check the T1 cable and modular jack.
the T1/PRI port and the red	recognize service from the	If the problem is not resolved, contact
DS-1 status LED stays lit for	telephone company.	the telephone company.
more than 30 seconds.
During startup, the system	A hardware problem has	Contact Lucent technical support.
LED fails to light or stays	occurred.
continuously lit.
Twenty seconds after	A component might have	Contact Lucent technical support.
booting, the system LED	loosened during shipping,
stays solidly lit or does not	or the module is defective.
light.
During operation, the	A hardware problem might	If the LED stays solidly lit for more
system LED stays solidly lit	have been caused by an	than 20 seconds or does not light after
for more than 20 seconds or	external device.	you have checked all external cables,
does not light.		contact Lucent technical support.

A-1