Toshiba 165 Device status indicators (TopAccess)

Troubleshooting 53

Device status indicators (TopAccess)

You can check if this equipment requires maintenance using the TopAccess utility. In the Device

tab menu, visible checking of the current status of this equipment is enabled with displayed

icons when trouble has occurred in this equipment.

TopAccess Device tab menu:

1) Device status indicators

The error status of this equipment is displayed with the icon.

See the next page for the types of icons and what each icon displayed indicates.

2) Alerts

An alert message is displayed. Errors are displayed in red and warnings are displayed in yel-

low. See the following page for the messages to be displayed:

 P.57 “TopAccess error messages”

Printer Error

The above printer error icon indicates:

- You need to remove paper from the receiving tray.

Cover Open

The Cover Open error icon indicates that you need to close the cover.

Contents

Main 2 DISCLAIMER NOTICE DISCLAIMER NOTICE SOFTWARE LICENSE AGREEMENT 3 SOFTWARE LICENSE AGREEMENT Grant of License Term Disclaimer of Warranty 4 SOFTWARE LICENSE AGREEMENT Limitation of Liability U.S. Government Restricted Rights General Preface 5 Preface 6 Lineup of Our Manuals Lineup of Our Manuals Lineup of Our Manuals 7 To read manuals of PDF (Portable Document Format) files 8 Before Reading This Manual Before Reading This Manual Signage in this manual Trademarks CONTENTS Chapter 1 INTRODUCTION Chapter 2 SYSTEM REQUIREMENTS Chapter 3 CONNECTING TO A COMPUTER Chapter 4 SETUP FLOW Chapter 5 APPENDIX Page 12 Function Enhancement by Option Configurations Function Enhancement by Option Configurations When no options above are installed When the Network Printer Kit is installed Function Enhancement by Option Configurations 13 When the Network Printer Kit and the Fax Kit are installed 14 Items Included in Optional Kits Items Included in Optional Kits Network Printer Kit (optional) About the CD-ROM CD-ROMs of the Network Printer Kit User Documentation CD-ROM Client Utilities CD-ROM 16 About the Client Software About the Client Software Client Utilities CD-ROM of the Network Printer Kit Client software for printing functions Client software for network management About the Client Software 17 Client software for network fax functions Page Page 20 System Requirements System Requirements General requirements When only the Network Printer Kit is installed Printing functions System Requirements 21 When the Network Printer Kit and the Fax Kit are installed Page Page Connecting to the USB Port Page Page Page 28 Overview of Connecting Configurations Overview of Connecting Configurations Internet Connecting the e-STUDIO165/205 Overview of Connecting Configurations 29 Available functions under each connection USB connection Printing functions (Network Printer Kit required) Local area network connection over TCP/IP Printing functions (Network Printer Kit required) Page About Setups 31 About Setups Default setting check Setup the network document processing system 32 Default Setting Check Default Setting Check Setup Flow for USB Printing 33 Setup Flow for USB Printing 34 Setup Flow for TopAccess Setup Flow for TopAccess Page Default Setting List Page Page Troubleshooting at Network Printing Setups 39 Troubleshooting at Network Printing Setups Raw TCP or LPR printing in a Windows operating system environment: Network setting checklists 40 Troubleshooting at Network Printing Setups IPP printing in a Windows operating system environment: Printing via print server in a Windows operating system environment: Troubleshooting at Network Printing Setups 41 Novell printing in a NetWare environment: AppleTalk printing in a Macintosh environment: 42 Troubleshooting at Network Printing Setups LPR printing in a Macintosh environment: IPP printing in a Unix environment: Equipment detection and printing check Cannot see this equipment Cannot discover this equipment Page Cannot ping this equipment Cannot print from client computer Cannot print data to this equipment Printer driver installation error messages Setup Needs to Copy Windows NT Files Client Software CD Now Required File *.DRV on Client CD Count Not Be Found Location Does Not Contain Information About Your Hardware This Port is Currently in Use Problem with the Current Printer Setup Troubleshooting Errors in hardware 52 Troubleshooting General errors Cannot print the start page Cannot print jobs Device status indicators (TopAccess) Page Troubleshooting 55 When printing cannot be performed Client error for Windows platform Client error for Macintosh platform Printer driver general errors Driver Mapped to Wrong Port Corrective action Command Line Options Not Processed Retrieval of Printer Configuration Failed Cannot Print a Job as Expected Using PS Printer Driver Troubleshooting 57 Cannot Change Settings on Fonts Tab and Configuration Tab The Fonts Tab and Configuration tab are grayed out and they cannot be modified. Corrective action TopAccess error messages TopAccess Message Corrective Action INDEX