5 APPENDIX

Command Line Options Not Processed

Problem description

All print options are sent to this equipment at the start of the print job. If the print file already con- tains print commands, they override the command line options you set. For example, if the print file specifies the Letter media, and you specify the A4 media option with the lp command, the document is output on letter size paper (provided, of course, that all copier-related restrictions have been met).

Corrective action

Change the properties in the document you want to print and recreate the print file. Submit the print job using the LP command without setting additional parameters.

Retrieval of Printer Configuration Failed

Problem description

When accessing the printer properties, the system displayed “Retrieval of printer configuration failed”.

Corrective action

If the printer driver cannot communicate with this equipment — Verify that the system is running. If not, turn it on. Connect to this equipment via TopAccess. If you cannot connect, reboot this equipment. If that fails, check the printer driver port assignment to make sure it is correct.

Cannot Print a Job as Expected Using PS Printer Driver

Problem description

When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat, the following print options may not work correctly.

Manual Scale Print Paper Size Paper Type User Front Cover User Back Cover Booklet

Multiple Pages per Sheet All options in the Effect tab

All options in the Image Quality tab

Corrective action

Disable “Use PostScript Passthrough” in the PostScript Settings dialog box and print a docu- ment.

56 Troubleshooting

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Toshiba 165 quick start Command Line Options Not Processed, Retrieval of Printer Configuration Failed