General errors, Cannot print the start, Details | Toshiba 165

5 APPENDIX

General errors

Cannot print the start page

Details

When a start page cannot be printed after the power-ON of this equipment even though start page printing has been enabled, this could be an error in the hardware. Contact our service sta- tion.

Cannot print jobs

Details

This could be an error in the software caused by the property settings of an inappropriate printer driver. However, it could be an error in the hardware when the job cannot be printed from any of the computers.

The checklist below helps you identify the cause of the error and search for more information about solving it.

NO	Check...	YES	NO	For Instruction, Go To...

1	Is printing disabled from all the client	Next	⇒	Refer to the following section to
	computers connected?	Step		troubleshoot the condition:
		↓		P.43	“Equipment detection
				P.43	“Equipment detection
				and printing check”

2	Is the job monitored using print monitor-	Next	⇒	See the following section for
	ing utilities, such as PCONSOLE or	Step		troubleshooting.
	Print Manager?	↓		P.43	“Equipment detection
	Print Manager?			P.43	“Equipment detection
				and printing check”

3	Can you analyze the problem by the	Next	⇒	Refer to the following sections
	error message and solve it?	Step		to troubleshoot the condition:
		↓		P.55	“When printing cannot
				P.55	“When printing cannot
				be performed”
				P.55	“Printer driver general
				errors”
				P.57	“TopAccess error mes-
				sages”

4	Can you print to this equipment?	End	⇒	Contact your service represen-
				tative.

52 Troubleshooting

Image 52

Toshiba 165 quick start General errors, Cannot print the start, Cannot print jobs, Details, Check

Contents

Quick Start Guide for Printing Functions Disclaimer Notice Grant of License Disclaimer of WarrantyTerm Government Restricted Rights Limitation of LiabilityGeneral Preface Operator’s Manual for Copying Functions Lineup of Our ManualsQuick Start Guide for Printing Functions This manual Lineup of Our Manuals Signage in this manual Before Reading This ManualTrademarks Contents Troubleshooting at Network Printing Setups Default Setting ListTroubleshooting Introduction When no options above are installed Function Enhancement by Option ConfigurationsWhen the Network Printer Kit is installed When the Network Printer Kit and the Fax Kit are installed Items Included in Optional Kits Network Printer Kit optional About the CD-ROM Client Utilities CD-ROM About the Client Software Client software for network management Network Fax Driver Client software for network fax functionsAddress Book Viewer About the Client Software System Requirements When only the Network Printer Kit is installed System RequirementsGeneral requirements Printing functions When the Network Printer Kit and the Fax Kit are installed Printing from Macintosh platformPrinting from Unix platform Printing function System Requirements Connecting to a Computer Connecting to the USB Port Connecting to the Network Connecting to the Network Setup Flow Overview of Connecting Configurations Connecting the e-STUDIO165/205 Available functions under each connection USB connectionLocal area network connection over TCP/IP Printing functions Network Printer Kit required Local area network connection over IPX/SPX Internet connection About Setups Default setting checkSetup the network document processing system Options Setup contents Descriptions References Default Setting Check Description/Reference Setup Flow for USB Printing Setup Flow Description/Reference Setup Flow for TopAccess Appendix Default Setting List Default settings for network setting GeneralAppleTalk DNS session Http network service Snmp network serviceNetWare session Bonjour Default settings for print service Raw TCP print LPD printIPP print NetWare print Troubleshooting at Network Printing Setups Network setting checklistsTranscribed from Check Yes For Instruction, Go To IPP printing in a Windows operating system environment Novell printing in a NetWare environment AppleTalk printing in a Macintosh environment LPR printing in a Macintosh environment IPP printing in a Unix environment Equipment detection and printing check Problem descriptionCannot see this equipment Cannot discover this equipment Tive Cannot ping this equipment Cannot print from client computer Cannot print data to this equipment Client Software CD Now Required File *.DRV on Client CD Count Not Be FoundLocation Does Not Contain Information About Your Hardware Corrective action Problem with the Current Printer Setup This Port is Currently in Use Troubleshooting Errors in hardware General errors Cannot print the startCannot print jobs Details TopAccess Device tab menu Device status indicators Device status indicators TopAccessAlerts Setup Guide for Printing Functions When printing cannot be performed Printer driver general errors Driver Mapped to Wrong PortClient error for Windows platform Client error for Macintosh platform Retrieval of Printer Configuration Failed Command Line Options Not ProcessedCannot Print a Job as Expected Using PS Printer Driver TopAccess error messages Cannot Change Settings on Fonts Tab and Configuration TabTopAccess Message Corrective Action Troubleshooting Index Index DP-1650/2040 OME06003900 Multifunctional Digital Systems