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Toshiba 165 42 Troubleshooting at Network Printing Setups, LPR printing in a Macintosh environment:, IPP printing in a Unix environment:

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5 APPENDIX

42 Troubleshooting at Network Printing SetupsLPR printing in a Macintosh environment:IPP printing in a Unix environment:

No Check... Yes No For Instruction, Go To...

1 Are the IP Address proper-

ties correctly set?

Next Step

Set up the IP address correctly.

2 Is the LPR/LPD Printing cor-

rectly set?

Next Step

Set up the LPD print service cor-

rectly.

3 Were the proper printer driv-

ers installed?

Next Step

See the Printing Guide to install

proper printer drivers.

4 Is the LPR port configured

with correct IP address?

Next Step

See the Printing Guide to config-

ure the proper port.

5 Can you print to this equip-

ment? End 

Refer to the following section to

troubleshoot the condition.

 P.48 “Cannot print data to this

equipment”

No Check... Yes No For Instruction, Go To...

1 Are the IP Address proper-

ties correctly set?

Next Step

Set up the IP address correctly.

2 Is the HTTP Server on this

equipment enabled?

Next Step

Enable the HTTP server in the

HTTP Network Service.

3 Is the IPP Printing correctly

set?

Next Step

Set up the IPP print service cor-

rectly.

4 Were the proper printer driv-

ers installed?

Next Step

See the Printing Guide to install

proper printer drivers.

5 Is the IPP port configured

with correct URL?

Next Step

See the Printing Guide to config-

ure proper port.

6 Can you print to this equip-

ment? End 

Refer to the following section to

troubleshoot the condition.

 P.48 “Cannot print data to this

equipment”

Contents

Main 2 DISCLAIMER NOTICE DISCLAIMER NOTICE SOFTWARE LICENSE AGREEMENT 3 SOFTWARE LICENSE AGREEMENT Grant of License Term Disclaimer of Warranty 4 SOFTWARE LICENSE AGREEMENT Limitation of Liability U.S. Government Restricted Rights General Preface 5 Preface 6 Lineup of Our Manuals Lineup of Our Manuals Lineup of Our Manuals 7 To read manuals of PDF (Portable Document Format) files 8 Before Reading This Manual Before Reading This Manual Signage in this manual Trademarks CONTENTS Chapter 1 INTRODUCTION Chapter 2 SYSTEM REQUIREMENTS Chapter 3 CONNECTING TO A COMPUTER Chapter 4 SETUP FLOW Chapter 5 APPENDIX Page 12 Function Enhancement by Option Configurations Function Enhancement by Option Configurations When no options above are installed When the Network Printer Kit is installed Function Enhancement by Option Configurations 13 When the Network Printer Kit and the Fax Kit are installed 14 Items Included in Optional Kits Items Included in Optional Kits Network Printer Kit (optional) About the CD-ROM CD-ROMs of the Network Printer Kit User Documentation CD-ROM Client Utilities CD-ROM 16 About the Client Software About the Client Software Client Utilities CD-ROM of the Network Printer Kit Client software for printing functions Client software for network management About the Client Software 17 Client software for network fax functions Page Page 20 System Requirements System Requirements General requirements When only the Network Printer Kit is installed Printing functions System Requirements 21 When the Network Printer Kit and the Fax Kit are installed Page Page Connecting to the USB Port Page Page Page 28 Overview of Connecting Configurations Overview of Connecting Configurations Internet Connecting the e-STUDIO165/205 Overview of Connecting Configurations 29 Available functions under each connection USB connection Printing functions (Network Printer Kit required) Local area network connection over TCP/IP Printing functions (Network Printer Kit required) Page About Setups 31 About Setups Default setting check Setup the network document processing system 32 Default Setting Check Default Setting Check Setup Flow for USB Printing 33 Setup Flow for USB Printing 34 Setup Flow for TopAccess Setup Flow for TopAccess Page Default Setting List Page Page Troubleshooting at Network Printing Setups 39 Troubleshooting at Network Printing Setups Raw TCP or LPR printing in a Windows operating system environment: Network setting checklists 40 Troubleshooting at Network Printing Setups IPP printing in a Windows operating system environment: Printing via print server in a Windows operating system environment: Troubleshooting at Network Printing Setups 41 Novell printing in a NetWare environment: AppleTalk printing in a Macintosh environment: 42 Troubleshooting at Network Printing Setups LPR printing in a Macintosh environment: IPP printing in a Unix environment: Equipment detection and printing check Cannot see this equipment Cannot discover this equipment Page Cannot ping this equipment Cannot print from client computer Cannot print data to this equipment Printer driver installation error messages Setup Needs to Copy Windows NT Files Client Software CD Now Required File *.DRV on Client CD Count Not Be Found Location Does Not Contain Information About Your Hardware This Port is Currently in Use Problem with the Current Printer Setup Troubleshooting Errors in hardware 52 Troubleshooting General errors Cannot print the start page Cannot print jobs Device status indicators (TopAccess) Page Troubleshooting 55 When printing cannot be performed Client error for Windows platform Client error for Macintosh platform Printer driver general errors Driver Mapped to Wrong Port Corrective action Command Line Options Not Processed Retrieval of Printer Configuration Failed Cannot Print a Job as Expected Using PS Printer Driver Troubleshooting 57 Cannot Change Settings on Fonts Tab and Configuration Tab The Fonts Tab and Configuration tab are grayed out and they cannot be modified. Corrective action TopAccess error messages TopAccess Message Corrective Action INDEX