RCA Hollywood DV-Bridge manual Troubleshooting, Frequently Asked Questions

Troubleshooting

Frequently Asked Questions

If you experience difficulties with your Hollywood DV-Bridge, please check the troubleshooting section below for possible solutions. If the problems persist, please go to page 63 of this user’s guide for information on contacting Dazzle Technical Support.

When I connect my video source (TV, VCR, or Camcorder) to the Hollywood DV-Bridge using an S-Video cable, I do not see video in the MovieStar 5 preview window.

Make sure your video is playing on your video source. Launch MovieStar 5 and select a capture profile. Next, click the Capture button at the top of the MovieStar 5 window. Select your device from the Video Device drop-down menu. Locate the red button with the circle in it, directly below the MovieStar 5 preview window. Located to the right of the red button, a drop-down box appears. Click the drop-down arrow and select S-Video. Your device is now configured for S-Video capture.

When I try to capture video using the Hollywood DV-Bridge and MovieStar 5, the preview screen in MovieStar 5 displays a green and black image.

Begin by closing and reopening MovieStar 5. Located below the profile option buttons (DV, Video CD, S-Video CD, DVD, MultiMedia), a radio button appears with two options: PAL/Europe and NTSC/USA. Make sure the NTSC/USA radio button is checked (has a black dot in it).

How do I increase my computer system’s resources for optimal video performance?

1.Enable Direct Memory Access (DMA).

2.Lower Hardware Acceleration.

3.Get the latest Video Adapter Drivers.

4.Get the latest DirectX Drivers and Digital Video Capture Update from Microsoft.

5.Delete Temporary Files.

6.Lower Screen Resolution and Color Depth to a maximum of 1024 x 768 24-bit.

7.Update Windows.

8.Update Windows Media Player.

9.Turn off the Windows Screen Saver.

•Right click on the Desktop.

•Select Properties.

•Select Screen Saver.

Hollywood DV-Bridge User’s Guide • Troubleshooting • Page 60