5 APPENDIX
Cannot print data to this equipment
Problem description
When you are unable to print to this equipment, network printing services have not been set up correctly, or this equipment has not been properly configured to operate in your network environ- ment. The following checklist will help you identify the source of the error and direct you to infor- mation solving the issue.
No | Check... | Yes | No | For Instruction, Go To... |
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1 | Have you set the protocol |
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| Set up the proper protocol. |
| settings so they are compat- |
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| ible with your network and |
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| client protocol settings? |
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| If data sent from a specific |
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| computer through a network | Next Step |
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| to this equipment are suc- |
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| cessfully printed, this could |
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| be a network configuration |
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| error, not a hardware mal- |
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| function or the incorrect |
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| connection of this equip- |
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| ment. |
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2 | Have you set up the appro- | Next Step |
| Check the settings required for |
| priate type(s) of print ser- |
| your printing environment. | |
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| vices should be supported? |
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3 | If you are using Novell print |
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| Set up the NetWare server. |
| services, did you set up the |
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| Novell side of network print- | Next Step |
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| ing, such as creating print |
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| servers and attaching the |
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| print queue? |
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4 | If you set up Novell print |
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| Refer to your Novell PCONSOLE |
| services, can you see the | Next Step |
| or NWAdmin user documentation |
| print job using PCONSOLE |
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| for help with using these utilities. |
| or NWAdmin? |
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5 | Have you checked the gate- |
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| Set up the TCP/IP correctly. |
| way and subnet settings to |
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| make sure this equipment is | Next Step |
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| part of the same network |
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| Gateway as the client from |
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| which you are trying to |
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| print? |
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6 | Are other services and com- |
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| Refer to your network documen- |
| munications performed over |
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| tation or use a network diagnostic |
| the network behaving in the | End |
| utility to research a network prob- |
| normal and expected man- |
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| lem. |
| ner? |
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48 Troubleshooting at Network Printing Setups