5 APPENDIX

Cannot print data to this equipment

Problem description

When you are unable to print to this equipment, network printing services have not been set up correctly, or this equipment has not been properly configured to operate in your network environ- ment. The following checklist will help you identify the source of the error and direct you to infor- mation solving the issue.

No

Check...

Yes

No

For Instruction, Go To...

 

 

 

 

 

1

Have you set the protocol

 

 

Set up the proper protocol.

 

settings so they are compat-

 

 

 

 

ible with your network and

 

 

 

 

client protocol settings?

 

 

 

 

If data sent from a specific

 

 

 

 

computer through a network

Next Step

 

 

 

to this equipment are suc-

 

 

 

 

 

 

 

cessfully printed, this could

 

 

 

 

be a network configuration

 

 

 

 

error, not a hardware mal-

 

 

 

 

function or the incorrect

 

 

 

 

connection of this equip-

 

 

 

 

ment.

 

 

 

 

 

 

 

 

2

Have you set up the appro-

Next Step

 

Check the settings required for

 

priate type(s) of print ser-

 

your printing environment.

 

 

 

 

vices should be supported?

 

 

 

 

 

 

 

 

3

If you are using Novell print

 

 

Set up the NetWare server.

 

services, did you set up the

 

 

 

 

Novell side of network print-

Next Step

 

 

 

ing, such as creating print

 

 

 

 

servers and attaching the

 

 

 

 

print queue?

 

 

 

 

 

 

 

 

4

If you set up Novell print

 

 

Refer to your Novell PCONSOLE

 

services, can you see the

Next Step

 

or NWAdmin user documentation

 

print job using PCONSOLE

 

 

for help with using these utilities.

 

or NWAdmin?

 

 

 

 

 

 

 

 

5

Have you checked the gate-

 

 

Set up the TCP/IP correctly.

 

way and subnet settings to

 

 

 

 

make sure this equipment is

Next Step

 

 

 

part of the same network

 

 

 

 

 

 

 

Gateway as the client from

 

 

 

 

which you are trying to

 

 

 

 

print?

 

 

 

 

 

 

 

 

6

Are other services and com-

 

 

Refer to your network documen-

 

munications performed over

 

 

tation or use a network diagnostic

 

the network behaving in the

End

 

utility to research a network prob-

 

normal and expected man-

 

 

lem.

 

ner?

 

 

 

 

 

 

 

 

48 Troubleshooting at Network Printing Setups

Page 48
Image 48
Toshiba 165 quick start Cannot print data to this equipment