Toshiba B-450-QP SERIES owner manual Troubleshooting, Error type Problem Solution

12. TROUBLESHOOTING

ENGLISH VERSION EO1-33005

12. TROUBLESHOOTING

12. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.

If the error lamp lights during printing, refer to the following troubleshooting to solve the problem.

Error type		Problem		Solution
PAPER JAM	1.	The paper is not fitted correctly.	1.	Reload the paper correctly.
				→ Press the [PAUSE] key.
	2.	The paper path is jammed and does not	2.	Remove the cause of the jam and
		feed smoothly.		replace the paper correctly.
				→ Press the [PAUSE] key.
	3.	The installed paper type does not match	3.	Turn the power off then on again.
		the selected sensor.		Select the correct sensor.
				→ Feed the paper.
	4.	The installed paper size is different from	4.	Turn the power off then on again.
		the programmed size.		Set the correct paper size.
				→ Feed the paper.
	5.	The feed gap sensor cannot see the	5.	Set the threshold (see page 9-1).
		difference between the print area and		Else
		the gap.		Turn the power off and call your
				Authorised Service representative.
HEAD OPEN	Feeding or printing has been attempted		Lower the print head block.
	while the print head is raised.		→ Press the [PAUSE] key.
NO PAPER	The paper has run out.		Load new paper.
			→ Press the [PAUSE] key.
EXCESS HEAD	The print head is too hot.		Turn the power off and decrease the
TEMP.			print head temperature.
RIBBON ERROR	1.	The ribbon has run out.	1.	Load a new ribbon.
			→ Press the [PAUSE] key.
	2.	There is a fault with the ribbon sensor.	2.	Turn the power off and contact
				your Authorised Service represen-
				tative.

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