Toshiba Digital Business Telephone Solutions manual

November 2001

TOSHIBA Telecommunications Division

ACD Supervisor Guide

Release 2

Digital Business Telephone Solutions

Contents

Main Publication Information Copyright 2001 Toshiba Information Systems (UK) Ltd. Telecommunications Division Contents Page Introduction Organisation iv Conventions Action/Response Related Documents/Media Page The Grand Tour 1 ACD Group Supervisor 2 ACD Group Supervisor The Grand Tour Important! A Supervisor Telephone cannot be a standard telephone (SLT). Figure 1 ACD Supervisor Digital LCD Telephone Buttons Fixed Buttons 4 Flexible Buttons Agent Assistance calls when monitoring ACD calls, Agent/Queue Status. Directory Number [DN] Buttons Soft Keys Page Features 2 8 Feature Interaction Agent Telephone Status 10 Agent Assistance Logging In/Out Supervisor Log In/Out 12 Agent Log In/Out Agent/Queue Status 14 Page 16 Call Monitoring Page 18 End of ACD Shift New Shift Night Transfer 20 Night Transfer Lock Reset Queue Alarm 22 Supervisor Auto Log In Transfer to ACD Group Page 24 Notes to Users Step 1: Safety Approval 26 Step 2: EMC Compliance 28 Step 3: Type Approval Step 4: Network Planning Information 4-2. System Port to Port losses. 30 Index A B C D H L M N P