Toshiba Digital Business Telephone Solutions instruction

TOSHIBA	Telecommunications Division

Digital Business Telephone Solutions

ACD Supervisor Guide

Release 2

November 2001

Image 1

Toshiba Digital Business Telephone Solutions manual ACD Supervisor Guide

Contents

ACD Supervisor Guide Copyright Telecommunications Division Publication Information Contents Strata CT ACD Supervisor November Organisation Introduction Action/Response Conventions Related Documents/Media Related Documents/Media ACD Group Supervisor Grand Tour Grand Tour Fixed Buttons Buttons Flexible Buttons Directory Number DN Buttons Soft KeysDirectory Button Definitions Button Definition Soft Keys Features Feature Interaction Agent Telephone Status To assist an agent Agent Assistance Supervisor Log In/Out Logging In/OutSuccessful log is displayed on Your LCD shown on the right Agent Log In/Out To cancel Supervisor logTo log out Supervisor Agent/Queue Status To cancel Agent logTo log out Agent To monitor Agent Status To monitor Queue Status To view the status of another ACD group To end monitoring Call MonitoringTo program the SD button for one-touch Agent Status To program the SD button for one-touch Queue Status To monitor an ACD call To cancel ACD call monitoring New Shift End of ACD Shift Night Transfer To enable/disable Night Transfer Night Transfer Lock To assign or change NT Lock passwordTo lock Night Transfer To reset the Queue Alarm Reset Queue Alarm Transfer to ACD Group Supervisor Auto Log Appendix Access Codes PDN + #4035 + YYYY5 Supervisor Access Codes Features Access Code Sequence TNV3 RCOU3F/RCOS3F Safety Approval TNV1 RBSU2A Equipment details EMC Compliance Type Approval Table A2 Interface Type Network Service Network Planning Information Table A3 Tones/Signal to Frequency Cadence Meaning System Port Type Sys Port Type Index Index Volume