Buttons | Toshiba Digital Business Telephone Solutions instruction

The Grand Tour	Buttons

Buttons

There are two sets of buttons: fixed and flexible. The fixed buttons (e.g., Mic, Msg, Redial, Hold, Conf/Trn, Vol▲, and Vol▼) are standard to every Strata CT 2000 & 2500-series telephone (see Figure 1). The flexible buttons consist of Directory Number and ACD feature buttons. The number of pre-programmed flexible buttons varies by telephone.

Fixed Buttons

The fixed buttons are located on your dial pad and enable you to perform standard functions quickly and easily. These buttons are explained in Table 1.

	Table 1	Fixed Button Definitions

		Button	Definition
	Cnf/Trn		Sets up conference and transfer calls.
	(Conference/Transfer)		Sets up conference and transfer calls.
	(Conference/Transfer)

	Hold		Holds internal or outside calls. The Line LED flashes green at the internal hold rate.

	Mic		Toggles the microphone ON/OFF while the telephone is in use. The LED indicates
	(Microphone)		the status of the microphone.

	Msg		Calls back the station or voice mail device that activated the LED.
	(Message)
	(Message)

	Redial		Dials the number that you originally called (use the same [DN] or Line that you used
	Redial		to dial the original number).
			to dial the original number).

	Spkr		Toggles the speaker ON/OFF. The LED indicates the status of the speaker.
	(Speaker)
	(Speaker)

	Vol▲		Adjusts volume levels.
	Vol▼		Adjusts volume levels.
	Vol▼

Strata CT ACD Supervisor November 2001

3

Image 11

Toshiba Digital Business Telephone Solutions manual Fixed Buttons

Contents

ACD Supervisor Guide Copyright Telecommunications Division Publication Information Contents Strata CT ACD Supervisor November Organisation Introduction Action/Response Conventions Related Documents/Media Related Documents/Media ACD Group Supervisor Grand Tour Grand Tour Fixed Buttons Buttons Flexible Buttons Button Definition Soft KeysDirectory Number DN Buttons Directory Button Definitions Soft Keys Features Feature Interaction Agent Telephone Status To assist an agent Agent Assistance Your LCD shown on the right Logging In/OutSupervisor Log In/Out Successful log is displayed on To log out Supervisor To cancel Supervisor logAgent Log In/Out To log out Agent To cancel Agent logAgent/Queue Status To monitor Agent Status To monitor Queue Status To view the status of another ACD group To program the SD button for one-touch Queue Status Call MonitoringTo end monitoring To program the SD button for one-touch Agent Status To monitor an ACD call To cancel ACD call monitoring New Shift End of ACD Shift Night Transfer To enable/disable Night Transfer To lock Night Transfer To assign or change NT Lock passwordNight Transfer Lock To reset the Queue Alarm Reset Queue Alarm Transfer to ACD Group Supervisor Auto Log Appendix Access Codes PDN + #4035 + YYYY5 Supervisor Access Codes Features Access Code Sequence TNV3 RCOU3F/RCOS3F Safety Approval TNV1 RBSU2A Equipment details EMC Compliance Type Approval Table A2 Interface Type Network Service Network Planning Information Table A3 Tones/Signal to Frequency Cadence Meaning System Port Type Sys Port Type Index Index Volume