Features | Logging In/Out |
|
|
Logging In/Out
You can log in and out as an ACD Supervisor or Agent by entering ID codes at your station. Your telephone can only be logged in as an Agent or Supervisor, but not both. If you log in as an Agent, your station is available for incoming ACD calls. You must log in as an ACD Supervisor to access to your Supervisor features.
Supervisor Log In/Out
1.Press Log In/Out
...or [PDN] + #4031.
2.Enter your Supervisor ID code and press Spkr
...or hang up if you used [PDN] + #4031.
The Log In/Out LED flashes red, |
|
NO. 203 | |
and the LCD prompts you for your | ENTER ID CODE |
ID code. |
|
|
The Log In/Out LED lights steady red, or you hear a
Note A fast busy tone means that your log in was unsuccessful, and the LCD displays LOG IN ERROR. Repeat Step 1.
The successful log is displayed on |
|
|
QUE#YYY | SUP GPXX | |
your LCD (shown on the right). | JUN 16 | WED 02:27 |
YYY= Number of calls in the queue
XX= Number of the ACD Group (01~16)
Strata CT ACD Supervisor November 2001 | 11 |
