Volume | Toshiba Digital Business Telephone Solutions instruction

Index

V

volume 3

Strata CT ACD Supervisor November 2001

33

Image 41

Toshiba Digital Business Telephone Solutions manual Volume

Contents

ACD Supervisor Guide Copyright Telecommunications Division Publication Information Contents Strata CT ACD Supervisor November Organisation Introduction Action/Response Conventions Related Documents/Media Related Documents/Media ACD Group Supervisor Grand Tour Grand Tour Fixed Buttons Buttons Flexible Buttons Directory Number DN Buttons Soft KeysDirectory Button Definitions Button Definition Soft Keys Features Feature Interaction Agent Telephone Status To assist an agent Agent Assistance Supervisor Log In/Out Logging In/OutSuccessful log is displayed on Your LCD shown on the right To log out Supervisor To cancel Supervisor logAgent Log In/Out To log out Agent To cancel Agent logAgent/Queue Status To monitor Agent Status To monitor Queue Status To view the status of another ACD group To end monitoring Call MonitoringTo program the SD button for one-touch Agent Status To program the SD button for one-touch Queue Status To monitor an ACD call To cancel ACD call monitoring New Shift End of ACD Shift Night Transfer To enable/disable Night Transfer To lock Night Transfer To assign or change NT Lock passwordNight Transfer Lock To reset the Queue Alarm Reset Queue Alarm Transfer to ACD Group Supervisor Auto Log Appendix Access Codes PDN + #4035 + YYYY5 Supervisor Access Codes Features Access Code Sequence TNV3 RCOU3F/RCOS3F Safety Approval TNV1 RBSU2A Equipment details EMC Compliance Type Approval Table A2 Interface Type Network Service Network Planning Information Table A3 Tones/Signal to Frequency Cadence Meaning System Port Type Sys Port Type Index Index Volume