Features | Logging In/Out |
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➤To view the status of another ACD group
➤Press [PDN] + #405 + XX (ACD Group number).
➤To monitor Queue Status
1. | Press Queue Status | The number of calls waiting in the |
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NUMBER OF CALLS |
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| queue displays. | IN QUE: XXX |
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| XXX = Number of calls waiting in the |
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| queue |
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| …or [PDN] + #404 + XX. | XX = ACD Group number (01~16 for large systems and 01~08 for | ||
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| small systems) |
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2. | Press Scroll. | The first (oldest) call in the queue is |
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LINE XXX QUEUE |
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| displayed. The time is updated every 5 | TIME HH:MM:SS |
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| seconds. |
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| HH = Hours |
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| MM = Minutes |
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| SS = Seconds |
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| Each time Scroll is pressed, the next |
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| LINE XXX QUEUE |
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| oldest call in the queue is shown. | TIME HH:MM:SS |
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3. | Press Scroll. | A call in the queue is answered by an |
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LINE EXIT QUEUE |
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| Agent and is displayed on your LCD. | PRESS SCROLL |
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| ...or, if an ACD call | The CANCEL status is displayed. |
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| LINE XXX CANCEL |
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| disconnects while currently |
| TIME 00:00:15 |
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| on your LCD, press Scroll |
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| ...or, if an ACD call | The OVERFLOW status is displayed. |
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| LINE XXX OVERFLOW |
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| overflows while displayed |
| TIME 00:00:15 |
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| on your LCD, press Scroll. |
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Strata CT ACD Supervisor November 2001 | 15 |
