Strata CT ACD Supervisor November 2001 15
Features Logging In/Out
➤To view the status of another ACD group
➤Press [PDN] + #405 + XX (ACD Group number).
➤To monitor Queue Status
1. Press Queue Status The number of calls waiting in the
queue displays.
XXX = Number of calls waiting in the
queue
…or [PDN] + #404 + XX. XX = ACD Group number (01~16 for large systems and 01~08 for
small systems)
2. Press Scroll. The first (oldest) call in the queue is
displayed. The time is updated every 5
seconds.
HH = Hours
MM = Minutes
SS = Seconds
Each time Scroll is pressed, the next
oldest call in the queue is shown.
3. Press Scroll. A call in the queue is answered by an
Agent and is displayed on your LCD.
...or, if an ACD call
disconnects while currently
on your LCD, press Scroll
The CANCEL status is displayed.
...or, if an ACD call
overflows while displayed
on your LCD, press Scroll.
The OVERFLOW status is displayed.
NUMBER OF CALLS
IN QUE: XXX
LINE XXX QUEUE
TIME HH:MM:SS
LINE XXX QUEUE
TIME HH:MM:SS
LINE EXIT QUEUE
PRESS SCROLL
LINE XXX CANCEL
TIME 00:00:15
LINE XXX OVERFLOW
TIME 00:00:15