End of ACD Shift
You can use End of ACD Shift to activate an after-shift destination of an ACD Group. The after- shift destination is assigned in system programming. You must be logged in as a Supervisor to activate or cancel this feature. The after-shift destination can be another ACD Group, Auto Attendant, Message Device, or Voice Mail.
If there are calls waiting in the queue, the last Agent of the group is not allowed to log out, but new calls are forwarded to the after-shift destination. The LED flashes to indicate that Agents are logged in.
➤Press End of ACD Shift
...or [PDN] + #4039.
The End of ACD Shift LED turns on.
New Shift
If your ACD Group is in the after-shift mode and no Agents are logged in, any Agent that logs into the group starts a new shift. If all of your Agents did not log out, your End of ACD Shift LED flashes until End of ACD Shift is pressed or all of the Agents log off. When the End of ACD Shift LED turns off, ACD calls are directed to the Agents.
Important! All Agents must be logged out of the previous shift before the new shift can start.
18 | Strata CT ACD Supervisor November 2001 |
