Logging In/Out | Features |
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You can program an SD button as your Supvr Auto Log In for
Auto Log In.
➤To cancel Supervisor log in
➤Press Log In/Out at any time.
➤To log out (Supervisor)
To begin your log out, the Log In/Out LED must be steady red. All Supervisor feature buttons
(Monitor Agent, Queue Status, etc.) are deactivated after you log out. However, if Agents are still logged in and you did not end the shift before logging out, the ACD calls are still sent to the ACD Group. It is not necessary for a telephone to be logged in as Supervisor to allow ACD calls to be sent to Agent telephones.
➤Press the Log In/Out
...or [PDN] + #4031, then hang up.
The Log In/Out LED turns off.
Note Log In/Out only works during an idle or
Agent Log In/Out
When logged in as a Supervisor, ACD calls do not ring on your telephone; but you can pick up an ACD call ringing at an Agent's station. If a Supervision telephone picks up an ACD call ringing an Agent telephone, the call is no longer tracked on ACD MIS reports. You can log into the system as an Agent. If you log in as an Agent, the telephone cannot operate as a Supervisor station.
Your telephone must have an ACD Call button to act as an Agent.
1. Press ACD Call, then Log In/ | The ACD Call LED is steady green, the |
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NO. 203 |
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Out | Log In/Out LED flashes red, and the | ENTER ID CODE |
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…or ACD Call + #4031. | LCD prompts you to enter an ID code. |
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12 | Strata CT ACD Supervisor November 2001 |
