Index
Night Transfer 19 night transfer lock 20 Reset Queue Alarm 21 Supervisor Auto Log In 22 Transfer to ACD Group 22
fixed buttons Cnf⁄ Trn 3 Spkr 3
flexible buttons 4 End of ACD Shift 4
Night Transfer/NT Lock 4 queue status 4
reset queue alarm 4 supvr auto log in 4 transfer to ACD group 4
H
Hold 3
L
log in/out agent 12, 24 log out status 9 supervisor 11, 24
M
Message and Display 8 Mic button 3 monitor
ACD call 17, 24 agent status 14 conference channels 17 queue status 15
N
night transfer
NT lock button 4, 20 ringing (day, day 2, night) 19
P
PBX Call 9
Phantom [PhDN] buttons 5
Q
queue status 4, 24
R
reset queue alarm 24 button 4 single alarm 21
S
soft keys 5 speed dial
agent status 16 queue status 16
Spkr button 3 supervisor auto log in 22
button 4, 24
T
Talk 9
transfer to ACD group button 4, 24
U
unavailable 9
32 | Strata CT ACD Supervisor November 2001 |
