Toshiba Digital Business Telephone Solutions guide

New Shift	18
Night Transfer	19
Night Transfer Lock	20
Reset Queue Alarm	21
Supervisor Auto Log In	22
Transfer to ACD Group	22
Appendix C	23
Access Codes	23
Notes to Users	25
Index	31

Strata CT ACD Supervisor November 2001

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Toshiba Digital Business Telephone Solutions manual Strata CT ACD Supervisor November

Contents

ACD Supervisor Guide Publication Information Copyright Telecommunications Division Contents Strata CT ACD Supervisor November Introduction Organisation Conventions Action/Response Related Documents/Media Related Documents/Media Grand Tour ACD Group Supervisor Grand Tour Buttons Fixed Buttons Flexible Buttons Soft Keys Directory Number DN ButtonsDirectory Button Definitions Button Definition Soft Keys Features Feature Interaction Agent Telephone Status Agent Assistance To assist an agent Logging In/Out Supervisor Log In/OutSuccessful log is displayed on Your LCD shown on the right Agent Log In/Out To cancel Supervisor logTo log out Supervisor Agent/Queue Status To cancel Agent logTo log out Agent To monitor Agent Status To view the status of another ACD group To monitor Queue Status Call Monitoring To end monitoringTo program the SD button for one-touch Agent Status To program the SD button for one-touch Queue Status To cancel ACD call monitoring To monitor an ACD call End of ACD Shift New Shift To enable/disable Night Transfer Night Transfer Night Transfer Lock To assign or change NT Lock passwordTo lock Night Transfer Reset Queue Alarm To reset the Queue Alarm Supervisor Auto Log Transfer to ACD Group Access Codes Appendix Supervisor Access Codes Features Access Code Sequence PDN + #4035 + YYYY5 Safety Approval TNV3 RCOU3F/RCOS3F TNV1 RBSU2A EMC Compliance Equipment details Table A2 Interface Type Network Service Type Approval Table A3 Tones/Signal to Frequency Cadence Meaning Network Planning Information Sys Port Type System Port Type Index Index Volume