Strata CT ACD Supervisor November 2001 ii
New Shift ..................................................................................................................................18
Night Transfer ............................................................................................................................... 19
Night Transfer Lock ................................................................................................................. 20
Reset Queue Alarm ....................................................................................................................... 21
Supervisor Auto Log In .................................................................................................................22
Transfer to ACD Group ................................................................................................................22
Appendix C ...................................................................................................................................23
Access Codes ................................................................................................................................23
Notes to Users .............................................................................................................................. 25
Index ............................................................................................................................................... 31