Toshiba Digital Business Telephone Solutions manual To monitor Agent Status

Logging In/Out Features

➤To monitor Agent Status

1.	Press Agent Status	The number of agents logged in is
			NUMBER OF AGENTS
		displayed.	LOGGED IN : YYY
		YYY = Number of Agents logged in
	…or [PDN] + #405 + XX.	XX = ACD Group Number (01~16 for large systems and 01~08
		for small systems)
2.	Press Scroll.	The agent’s status is displayed.
			ID XXXX/NO. WWWW
			STAT : ZZZZZZZZZZZZZ
		XXXX = Agent ID Number
		WWWW = Agent telephone [PDN]
		Z~Z = Agent Status, which can be:

♦AVAIL (Available to receive ACD calls)

♦UNAVAIL (Unavailable to receive ACD calls)

♦AFTER CALL (After Call)

♦TALK (Talking or holding on ACD Call)

♦LOG OUT (Logged Out)

♦PBX CALL (Talking or holding on a PBX Call)

Notes

♦If the Agent’s status changes, the LCD changes to reflect the new status.

♦If an Agent is talking on a non-ACD call, the status is displayed as AVAIL (Available) and ACD calls are forwarded from the queue to the Agent.

14 Strata CT ACD Supervisor November 2001