Soft Keys | Toshiba Digital Business Telephone Solutions guide

Soft Keys	The Grand Tour

6	Strata CT ACD Supervisor November 2001

Image 14

Toshiba Digital Business Telephone Solutions manual Soft Keys

Contents

ACD Supervisor Guide Publication Information Copyright Telecommunications Division Contents Strata CT ACD Supervisor November Introduction Organisation Conventions Action/Response Related Documents/Media Related Documents/Media Grand Tour ACD Group Supervisor Grand Tour Buttons Fixed Buttons Flexible Buttons Directory Button Definitions Soft KeysDirectory Number DN Buttons Button Definition Soft Keys Features Feature Interaction Agent Telephone Status Agent Assistance To assist an agent Successful log is displayed on Logging In/OutSupervisor Log In/Out Your LCD shown on the right To log out Supervisor To cancel Supervisor logAgent Log In/Out To log out Agent To cancel Agent logAgent/Queue Status To monitor Agent Status To view the status of another ACD group To monitor Queue Status To program the SD button for one-touch Agent Status Call MonitoringTo end monitoring To program the SD button for one-touch Queue Status To cancel ACD call monitoring To monitor an ACD call End of ACD Shift New Shift To enable/disable Night Transfer Night Transfer To lock Night Transfer To assign or change NT Lock passwordNight Transfer Lock Reset Queue Alarm To reset the Queue Alarm Supervisor Auto Log Transfer to ACD Group Access Codes Appendix Supervisor Access Codes Features Access Code Sequence PDN + #4035 + YYYY5 Safety Approval TNV3 RCOU3F/RCOS3F TNV1 RBSU2A EMC Compliance Equipment details Table A2 Interface Type Network Service Type Approval Table A3 Tones/Signal to Frequency Cadence Meaning Network Planning Information Sys Port Type System Port Type Index Index Volume