Access Codes | Features |
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Table 4 | Supervisor Access Codes |
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| Features | Access Code Sequence |
ACD Call Pickup | [PDN] + #4036 | |
Agent Status (Speed Dial Button) | [PDN] + #405XX1 | |
End of ACD Shift | [PDN] + #4039 | |
Log In/Out (Agent) | ACD Call2 + #4031 + ZZZZ3 | |
Log In/Out (Supervisor) | [PDN] + #4031 + XXXX4 | |
Monitor ACD Call | [PDN] + #4035 + YYYY5 | |
Queue Status (Speed Dial Button) | [PDN] + #404XX* | |
Reset Queue Alarm | [PDN] + #4034 | |
Supvr Auto Log In (Speed Dial Button) | [PDN] + #4031 + XXXX4 | |
Transfer to ACD Group (Speed Dial Button) | Cnf/Trn + #406XX* | |
1.XX = ACD Group Number 01~16 on large systems and 01~08 on small systems.
2.ACD Call button is any single appearing [PhDN] that is owned by the telephone.
3.ZZZZ = Agent ID Code used when logging into an ACD Group as an Agent.
4.XXXX = Supervisor ID code used only to log in.
5.YYYY = Agent ID.
24 | Strata CT ACD Supervisor November 2001 |
