Contents
Introduction |
|
Organisation | iii |
Action/Response | iv |
Related Documents/Media | v |
Chapter 1 The Grand Tour |
|
ACD Group Supervisor | 1 |
Buttons | 3 |
Fixed Buttons | 3 |
Flexible Buttons | 4 |
Directory Number [DN] Buttons | 5 |
Soft Keys | 5 |
Chapter 2 Features |
|
Feature Interaction | 8 |
Agent Telephone Status | 9 |
Agent Assistance | 10 |
Logging In/Out | 11 |
Supervisor Log In/Out | 11 |
Agent Log In/Out | 12 |
Agent/Queue Status | 13 |
Call Monitoring | 16 |
End of ACD Shift | 18 |
Strata CT ACD Supervisor November 2001 | i |
