Toshiba Digital Business Telephone Solutions manual Features

Features 2

This chapter lists the features available on the ACD Supervisor telephone in alphabetical order beginning on Page 13. These features can be performed on 10- or 20-button digital and electronic telephones. Music and announcement devices can also be connected for use with your ACD system.

It is highly recommended that you have a telephone equipped with an LCD, because the LCD displays important information about the ACD system and group.

The ACD Supervisor telephone features are:

♦Agent/Queue Status

♦Call Monitoring

♦End of ACD Shift

♦Night Transfer

♦NT Lock

♦Reset Queue Alarm

♦Supervisor Auto Log In

♦Transfer to ACD Group

The ACD Agent features assignable to the ACD Supervisor’s telephone are outlined in detail in the Strata CT ACD Agent Guide.

Strata CT ACD Supervisor November 2001 7