Strata CT ACD Supervisor November 2001 7
Features 2This chapter lists the features available on the ACD Supervisor telephone in alphabetical order
beginning on Page 13. These features can be performed on 10- or 20-button digital and electronic
telephones. Music and announcement devices can also be connected for use with your ACD system.
It is highly recommended that you have a telephone equipped with an LCD, because the LCD
displays important information about the ACD system and group.
The ACD Supervisor telephone features are:
♦Agent/Queue Status
♦Call Monitoring
♦End of ACD Shift
♦Night Transfer
♦NT Lock
♦Reset Queue Alarm
♦Supervisor Auto Log In
♦Transfer to ACD Group
The ACD Agent features assignable to the ACD Supervisor’s telephone are outlined in detail in the
Strata CT ACD Agent Guide.