Toshiba M7 - page 57

2.2 Troubleshooting Flowchart 2 Troubleshooting

Figure 2-1 Troubleshooting flowchart (1/2)

Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 2-3

Contents

Main Toshiba Personal Computer Satellite R20 / TECRA M7 Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page Page Page 1.3 2.5-inch Hard Disk Drive 1.3 2.5-inch Hard Disk Drive 1 Hardware Overview Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 1-15 Table 1-1 2.5-inch HDD Specifications (2/3) 1 Hardware Overview 1.3 2.5-inch Hard Disk Drive 1-16 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) Table 1-1 2.5-inch HDD Specifications (3/3) 1.4 Optical Drive 1 Hardware Overview 1.4 Optical Drive 1-18 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) Table 1-3 DVD-ROM drive specifications Page 1 Hardware Overview 1.4 Optical Drive 1-20 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) Table 1-5 DVD-ROM & CD-R/RW drive specifications (1/2) 1.4 Optical Drive 1 Hardware Overview Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 1-21 Table 1-5 DVD-ROM & CD-R/RW drive specifications (2/2) Page 1.4 Optical Drive 1 Hardware Overview Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 1-23 Table 1-7 DVD Super Multi drive specifications (1/2) 1 Hardware Overview 1.4 Optical Drive 1-24 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) Table 1-7 DVD Super Multi drive specifications (2/2) 1.5 Keyboard 1.6 TFT Color Display Page 1.7 Power Supply 1.7 Power Supply 1 Hardware Overview Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 1-29 Page 1.8 Batteries Page Page 1.9 AC Adapter Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting Page Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page 2 Troubleshooting 2.3 Power Supply Troubleshooting 2-12 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) PPV output PTV output 1R5-E1V output Page Page Page 2.4 System board Troubleshooting Page Page Page Page 2.4 System board Troubleshooting 2 Troubleshooting Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 2-21 Table 2-4 Debug port (Boot mode) error status (1/10) 2 Troubleshooting 2.4 System board Troubleshooting 2-22 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) Table 2-4 Debug port (Boot mode) error status (2/10) 2.4 System board Troubleshooting 2 Troubleshooting Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 2-23 Table 2-4 Debug port (Boot mode) error status (3/10) 2 Troubleshooting 2.4 System board Troubleshooting 2-24 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) Table 2-4 Debug port (Boot mode) error status (4/10) 2.4 System board Troubleshooting 2 Troubleshooting Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 2-25 Table 2-4 Debug port (Boot mode) error status (5/10) 2 Troubleshooting 2.4 System board Troubleshooting 2-26 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) Table 2-4 Debug port (Boot mode) error status (6/10) 2.4 System board Troubleshooting 2 Troubleshooting Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 2-27 Table 2-4 Debug port (Boot mode) error status (7/10) 2 Troubleshooting 2.4 System board Troubleshooting 2-28 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) Table 2-4 Debug port (Boot mode) error status (8/10) 2.4 System board Troubleshooting 2 Troubleshooting Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 2-29 Page Page Page Page Chapter 3 Contents Page Page Page 2.5 USB 3.5 FDD Troubleshooting Page Page 2.6 2.5 HDD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting 2.8 Display Troubleshooting Page 2.9 Touch pad Troubleshooting 2.10 Optical drive Troubleshooting 2.11 Modem Troubleshooting Page 2.12 Bluetooth Troubleshooting Page 2.13 LAN Troubleshooting 2.14 Sound Troubleshooting 2.15 Bridge media Slot Troubleshooting 2.16 Tablet Pen Troubleshooting Page 2.17 Wireless LAN Troubleshooting Page 2.18 Fingerprint sensor Troubleshooting Page Page Page Page Page Page Page Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page 3.3 Setting of the hardware configuration Page Page 3.4 Heatrun Test 3 Tests and Diagnostics 3.5 Subtest Names 3-12 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) 3.5 Subtest Names 3.5 Subtest Names 3 Tests and Diagnostics Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 3-13 Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test 3.18 Error Code and Error Status Names 3 Tests and Diagnostics Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 3-35 3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3.18 Error Code and Error Status Names 3-36 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) Table 3-2 Error codes and error status names (2/3) 3.18 Error Code and Error Status Names 3 Tests and Diagnostics Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 3-37 Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status 3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 3-39 Table 3-4 Error register contents 3.20 Only One Test Page Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Intel-made b/g) Page Page Page 3.27 Wireless LAN Test Program (Intel-made a/b/g) Page Page Page Page 3.28 Wireless LAN Test Program (Atheros) Page Page Page Page Page Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page 3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-82 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) If the target machine has any problem, it displays Error CODE. The following message is displayed. Table 3-5 Error message 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 3-83 Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 3-85 3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-86 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Satellite R20/TECRA M7 Maintenance Manual (960-572) [CONFIDENTIAL] 3-87 3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-88 [CONFIDENTIAL] Satellite R20/TECRA M7 Maintenance Manual (960-572) Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) Page 3.30 Sound Test program Page Page Page Page Page 3.31 SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page 4.1 Overview Page Page Page Page Page Page 4.2 Battery pack Page 4.3 Reserve pen 4.4 Tablet PC pen 4.5 PC card/Bridge media Page 4.6 MDC/USIM card Page 4.7 HDD Page Page Page 4.8 Keyboard Page Page 4.9 Memory module Page Page 4.10 SW membrane Page 4.11 Optical disk drive Page Page 4.12 Cover assembly and Base assembly Page Page Page 4.13 Base latch 4.14 Touch pen case/Battery lock 4.15 Bluetooth module Page 4.16 Wireless LAN card Page 4.17 Microphone/Front panel Page 4.18 Modem jack/USB board/DC-IN jack Page Page 4.19 RTC battery Page 4.20 System board Page 4.21 GPU heat sink Page 4.22 Fan/Heat sink/CPU Page Page Page 4.23 Sensor board 4.24 Speaker Page 4.25 Touch pad Page 4.26 LCD mask Page Page Page 4.27 Fingerprint sensor board 4.28 Switch board 4.29 LCD unit/FL inverter Page Page Page 4.30 Digitizer Page Page Page Page Page Page 4.31 LCD latch assembly 4.32 Hinge assembly Page Page 4.33 Fluorescent lamp Page Page Page Page Page Page Page Page Page Page Appendix Contents Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page Appendices Appendix B Board Layout B-2 [CONFIDENTIAL] SatelliteR20/TECRAM7 Maintenance Manual (960-572) Table B-1 System board ICs and connectors (front) Page Appendices Appendix B Board Layout B-4 [CONFIDENTIAL] SatelliteR20/TECRAM7 Maintenance Manual (960-572) Table B-2 System board ICs and connectors (back) B.3 Fingerprint Sensor Board Front and Back View B.4 Panel Switch Board Front and Back View B.5 SIM Board Front and Back View B.6 Switch Board Front and Back View B.7 Touch Pad Board Front and Back View B.8 USB Board Front and Back View Appendix. C Pin Assignment Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] C-1 Appendix C Pin Assignment System board (FAPNS*) C.1 CN1410 Memory B connector (200-pin) Table C-1 Memory B connector (200-pin) (1/3) Appendices Appendix. C Pin Assignment C-2 [CONFIDENTIAL] SatelliteR20/TECRAM7 Maintenance Manual (960-572) Table C-1 Memory B connector (200-pin)(2/3) Appendix. C Pin Assignment Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] C-3 Table C-1 Memory B connector (200-pin) (3/3) Appendices Appendix. C Pin Assignment C-4 [CONFIDENTIAL] SatelliteR20/TECRAM7 Maintenance Manual (960-572) C.2 CN1400 Memory A connector (200-pin) Table C-2 Memory A connector (200-pin) (1/3) Appendix. C Pin Assignment Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] C-5 Table C-2 Memory A connector (200-pin)(2/3) Appendices Appendix. C Pin Assignment C-6 [CONFIDENTIAL] SatelliteR20/TECRAM7 Maintenance Manual (960-572) Table C-2 Memory A connector (200-pin )(3/3) Appendix. C Pin Assignment Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] C-7 C.3 CN1820 ODD I/F connector (50-pin) Table C-3 ODD I/F connector (50-pin) Appendices Appendix. C Pin Assignment C-8 [CONFIDENTIAL] SatelliteR20/TECRAM7 Maintenance Manual (960-572) C.4 CN1850 SATA I/F connector (10-pin) Table C-4 SATA I/F connector (10-pin) C.5 CN2110 PC card I/F connector (70-pin) Table C-5 PC card I/F connector (70-pin)) (1/2) Appendix. C Pin Assignment Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] C-9 Table C-5 PC card I/F connector (70-pin) (2/2) Appendices Appendix. C Pin Assignment C-10 [CONFIDENTIAL] SatelliteR20/TECRAM7 Maintenance Manual (960-572) C.6 IS2101 Bridge Media I/F connector (42-pin) Table C-6 Bridge Media I/F connector (42-pin) Appendix. C Pin Assignment Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] C-11 C.7 CN2300 Docking I/F connector (140-pin) Table C-7 Docking I/F connector (140-pin) (1/2) Appendices Appendix. C Pin Assignment C-12 [CONFIDENTIAL] SatelliteR20/TECRAM7 Maintenance Manual (960-572) Table C-7 Docking I/F connector (140-pin) (2/2) Appendix. C Pin Assignment Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] C-13 C.8 CN2600 PCI-Express mini card (WLAN) I/F connector (52-pin) Table C-8 PCI-Express mini card (WLAN) I/F connector (52-pin) Appendices Appendix. C Pin Assignment C-14 [CONFIDENTIAL] SatelliteR20/TECRAM7 Maintenance Manual (960-572) C.9 CN2610 PCI-Express mini card (3G) I/F connector (52-pin) Table C-9 PCI-Express mini card (3G) I/F connector (52-pin) Appendix. C Pin Assignment Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] C-15 C.10 CN3010 MDC I/F connector (12-pin) Table C-10 MDC I/F connector (12-pin) C.11 CN3200 Keyboard connector (34-pin) Table C-11 Keyboard connector (34-pin) C.12 CN3201 PAD connector (8-pin) C.13 CN3400 Debugging connector (4-pin) C.14 J4100 Network I/F connector (14-pin) C.15 CN4200 IEEE1394 connector (4-pin) C.16 CN4400 Bluetooth connector (20-pin) C.17 CN4610 USB connector (Port 6/4) (8-pin) C.18 CN4612 USB connector (Port 0) (6-pin) C.19 CN4620 USB connector (Port 7) (8-pin) Appendix. C Pin Assignment Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] C-19 C.20 CN5000 LCD connector (40-pin) Table C-20 LCD connector (40-pin) C.21 CN5080 RGB connector (15-pin) Table C-21 RGB connector (15-pin) Page C.26 J6310 Headphone connector (6-pin) C.27 CN8800 DC-IN connector (4-pin) C.28 CN8810 Main battery connector (10-pin) C.29 CN9300 RTC battery connector (3-pin) C.30 CN8771 Fan connector (4-pin) C.31 CN9500 PR board I/F connector (3-pin) C.32 CN9520 SIM board I/F connector (10-pin) Appendix. C Pin Assignment Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] C-23 C.33 CN9540 Digitizer switch I/F connector (41-pin) Table C-33 Digitizer switch I/F connector (41-pin) Page Page Page Page Page SW board (FCYSW*) C.40 CN9550 System board I/F connector (15-pin) Page Appendix D Keyboard Scan/Character Codes Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] D-1 Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] SatelliteR20/TECRAM7 Maintenance Manual (960-572) Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices SatelliteR20/TECRAM7 Maintenance Manual (960-572) [CONFIDENTIAL] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] SatelliteR20/TECRAM7 Maintenance Manual (960-572) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Page Page Appendix F Wiring Diagrams Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures Tools Rewriting the EC/KBC Page Appendix I Reliability Table I-1 MTBF