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Toshiba PSLD3X, PSLD1X, PSLD2X manual Chapter Troubleshooting

Models: PSLD1X PSLD3X PSLD2X

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2 Troubleshooting

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Chapter 2

Troubleshooting

2-i	Satellite L350/Satellite Pro L350/EQUIUM L350/SATEGO L350 Maintenance Manual

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Toshiba PSLD3X, PSLD1X, PSLD2X manual Chapter Troubleshooting

Contents

EQUIUM L350 SATEGO L350 Maintenance ManualToshiba Personal Computer Satellite L350 Satellite Pro L350 PSLD0x/PSLD1x PSLD2x/PSLD3xTrademarks CopyrightDisclaimer SAFETY PRECAUTIONS PrefaceThe manual is divided into the following parts Keys ConventionsAcronyms Key operationChapter Table of ContentsTroubleshooting Hardware OverviewDiagnostic Programs ChapterChapter 4 Replacement Procedures Audio Record TestColors of Screw Shanks Page Removing the CCD and MIC Appendices Chapter 1 Hardware Overview 1 Hardware Overview 1 Hardware Overview ContentsChapter Figures Tables1.1 Features Using the following sizes of memory modules y 512 MB 32M⋅16⋅8P/667MHz ‰ Keyboard The keyboard has 30 kinds’ countries keyboard ‰ Battery ‰ On-Board LAN Figure 1-1 ID Parts Description Placement 1 Hardware Overview 1.1 FeaturesFigure 1-2 Computer Block Diagram 1 Hardware Overview 1.1 FeaturesFigure 1-3 System Board Configurations Page 1.2 System Unit Components Figure 1-4 is Block Diagram of the System UnitFigure 1-4 System Unit Block Diagram The system unit of the computer consists of the following components y 8Mb x 1 chip 1024KB flash parts − NvStorage Size 128KB − Enhanced Power Management − Manageability ‰ Battery EEPROM − IEEE 802.11agn y Data Rate − IEEE 802.11g Standard 54M bps 1 Hardware Overview1B1.2 System Unit Components − IEEE 802.11ag Standard 54M bps − IEEE 802.11agn Standard 130M bpsFigure 1-5 SATA HDD Table 1-1 HDD Specifications 1.3 2.5-inch HDDFigure 1-6 Combo CD-RW/DVD-ROM Drive Table 1-2 Combo CD-RW/DVD-ROM Drive Specifications1.4 Combo CD-RW/DVD-ROM Table 1-3 DVD Super Multi Drive Specifications 1.5 DVD Super Multi +-R Double LayerTable 1-4 HD DVD ROM Drive Specifications 1.6 HD DVD ROM1.7 Power Supply 1.1.2 Battery Charging Control Table 1-5 Battery Specifications1.1.1 Main Battery 1.8 Batteries1.1.3 RTC Battery Table 1-6 Quick/Normal Charging TimeChapter Troubleshooting 2 TroubleshootingMessage Check ContentsChapter Audio Test 2 TroubleshootingProcedure 1 Test Program Check Cooling ModuleTables 2 TroubleshootingFigures 2-iv2.1 Outline 2 Troubleshooting2.1 Outline 2.2 Basic Flowchart Figure 2-1 Basic Flowchart 1/2 2.2 Basic Flowchart2 Troubleshooting Figure 2-1 Basic Flowchart 2/2 If the diagnostic program cannot detect an error, the error may be intermittent. Run the continuous test program repeatedly to isolate the problem. Check the log utilities function to confirm which diagnostic test detected the error, then perform the appropriate troubleshooting procedures as follows 2.3 Power Supply Procedure 1 Power Icon Check‰ DC IN LED Battery pack Procedure 2 Connection CheckAC power cord Procedure 3 Replacement CheckProcedure 1 Message Check 2.4 System Board1. System test 2. Memory test 3. Keyboard test 4. Display test Procedure 2 Test Program CheckProcedure 3 Replacement Check Non-System disk or disk error Replace and press any key Procedure 1 Message CheckInsert system disk in drive Press any key when ready Or Procedure 2 Partition CheckCheck 5 Use the SYS command in the DOS system to install system files Procedure 3 Format CheckCode StatusProcedure 5 Connector Check and Replacement Check System board2.6 Keyboard Procedure 1 Test Program CheckProcedure 2 Connector Check and Replacement Check KeyboardProcedure 3 Connector Check and Replacement Check Procedure 1 External Monitor CheckProcedure 2 Test Program Check 2.7 DisplaySystem board Check 3 The FL may be faulty. Replace it with a new one and return to Procedure 3. If there is still an error, perform CheckFL inverter board LCD/FL cableProcedure 3 Connector Check and Replacement Check Procedure 1 ODD Cleaning CheckProcedure 2 Test Program Check ConnectorCheck 3 The ODD drive may be faulty. Replace the ODD drive with a new one following the steps in Chapter 4. If the ODD drive is still not functioning properly, perform Check 2.9 LAN Procedure 1 Test Program CheckProcedure 2 Connector Check and Replacement Check 2.10 Audio Test Procedure 1 Test Program CheckProcedure 2 Connector Check and Replacement Check Speaker2.11 Cooling Module Procedure 1 Test Program CheckProcedure 2 Connector Check and Replacement Check Cooling module2-23 2 Troubleshooting2.11Cooling Module Chapter Diagnostic Programs Chapter Contents3 Diagnostic Programs Quick StartCommunication COMM Error Codes and descriptionVideo Quick Test Item ListPage NOTE 2 Before running a test, be sure to NOTE 1 This Diagnostic supports phoenix10S3.1 General 1. Check that all the cables are connected securely… A Formatted FLOPPY DISK 3.2.2 Customization Test 3.2 Quick Start3.2.1 Quick Test The test result will be displayed in the following screen CPU Speed Test Step by Step 3. Test Result 3.2.3 Keyboard Layout test 3.2.4 Hotkey Test 3.2.5 Audio Play Test3.2.8 DMI Write 3.2.6 Audio Record Test3.2.7 DMI Read The confirmation screen is as below NOTE Setup All of DMI Information in Type is Max 32 Digital 3.2.9 System Information3.2.10 View Logs 3.2.11 Exit to Free DOS 3.2.12 The Diagnostics Screen Explanation1. Diagnostics Windows 2. Test Running Status and Report Panel4. Title Bar ‹ Program Name and Its Version Service Diagnostic Ver1.103. USER BREAK ‹ Pause Enable Display ‘PAUSE’ when “Pause Enable” is enabled Options Menu Notes 3.3 Options3.3.1 Overview 3.3 Option 3 Diagnostic Programs3.3.2 Batch Parameters Configuration 9 Pause Enable 9 Wait On Error9 Break On Error 9 Monitor Battery Life9 LOOPBOUND 9 Monitor CPU Thermal Monitor the CPU temperature Test Mode3.3.3 Item’s Parameters Configuration 9 TIMEBOUND3.3.4 Load Batch Parameters InteractiveParameters 3.3.5 Save Batch Parameters 9 Log Errors Only 3.3.6 LOG Parameters SettingLog Options 9 Log Errors 9 Log Errors Only with TimeLog file Name 9 Append to Old Log File9 Log Device Info on Fail 3.3.7 Specify LOG ViewerPage Up, Page Down ↑, ↓3.3.9 LOG Viewer Ctrl+End Module Name Service Diagnostic Ver 1.00 ... Memory Tester Build DateCtrl+Home Ctrl+F3Error Message Touch Pad Test Fail End Time Wed Jul 05 104916 Module Name Service Diagnostic Ver 1.00 ... Mouse Test Build DateError Code Base Memory TestSubtest 3.4 SubtestsTest TestPage 3 Diagnostic Programs 3.4 Subtests3.5 System Test Subtest 01 CPU9 NPU Basic Functions Test 9 NPU Interrupt TestSubtest 02 Boards Subtest 03 FAN Speed Test3.5 System Test 3 Diagnostic Programsparameter setting dialog window Subtest 02 Parity Subtest 01 BIOS ROM3.6 Memory Test Subtest 03 Patterns 3 Diagnostic Programs3.6 Memory Test Subtest 04 Extended Pattern Subtest 05 Walking 1’s Test 3 Diagnostic Programs3.6 Memory Test Subtest 08 Refresh Test Subtest 06 Walking 0’s TestSubtest 07 Address Test Subtest 09 Cache MemoryThis test item is to check whether the data bus works normally Subtest 12 Memory Speed TestSubtest 01 HDD Password：hard disk3.7 Storage Percent-Specify the coverage rate in percentage of the total disk 3 Diagnostic Programs 3.7 StorageSubtest 02 ODD 3.8 Video Subtest1. Text in normal attribute 2. Text in blinking normal attribute 4. Text Color 3.10 Peripheral 3 Diagnostic ProgramsSubtest 02 640 * 480 VGA Mode Subtest 04 VESA Video Memory NOTE 1 If the VESA Can’t Support The Mode ,The Mode Will Display GraySubtest 03 VESA Video Modes Subtest 05 AGP Test Subtest 06 LCD Panel TestRegister Test Subtest 3 Diagnostic Programs3.10 Peripheral Direct Color TestSubtest 11 BitBlt Engine Test NOTE 1AMD platform can’t support this Test item 3 Diagnostic Programs3.10 Peripheral 3.9 Communication COMM Subtest 01 LAN Card3.10 Peripheral 1. Led Test Check whether the Device led works normally Common Error 3.11 Error Codes and descriptionError DescriptionThe PC speakers sound source 03xxBoard 34xx 3.11Error Codes and Description3 Diagnostic Programs 04xx08xx 31xxAudio LAN Card20xx 05xxMouse IDE-HDDPage Device 3.12 Quick Test Item List3 Diagnostic Programs3.12 Quick Test Item List Test ItemsChapter Replacement Procedures 4 Replacement Procedures 4-iiChapter 4 Contents 4 Replacement Procedures4 Replacement Procedures Installing the CCD and MIC Installing the FL Inverter BoardInstalling the LCD Module Installing the Speakers4 Replacement Procedures 4 Replacement Procedures 4.1 General Safety Precautions 4.1 General Before You Begin Disassembly Procedures Assembly ProceduresTools and Equipment 4 Replacement Procedures4.1 General Screw Tightening TorqueColors of Screw Shanks Symbols of Screws on the Computer BodySymbol examples Removing the Battery Pack Figure 4-1 Removing the battery packInstalling the Battery Pack Removing the Optional PC Card Figure 4-2 Removing the PC cardInstalling the Optional PC Card Removing the Memory Card Figure 4-3 Removing the memory cardInstalling the Memory Card Removing the Optional Memory Figure 4-4 Removing the optional memoryInstalling the Optional Memory Figure 4-5 Removing the HDD pack 4.2 HDDRemoving the HDD HDD cover HDD cover secure screw HDD packM3x4 Black flat head screw HDD chassisM3x4 Black flat head screw HDD Figure 4-6 Removing the HDD chassisInstalling the HDD Figure 4-7 Removing the ODD bay module 4.3 ODD Bay ModuleRemoving the ODD Bay Module Installing the ODD Bay Module Assembling the ODD Drive Disassembling the ODD DriveFigure 4-8 Removing the bracket from the ODD drive Figure 4-9 Removing the keyboard 4.4 KeyboardRemoving Keyboard 4.4 Keyboard 4 Replacement ProceduresInstalling the Keyboard Figure 4-10 Removing the MDC module 4.5 MDC ModuleRemoving the MDC Module Installing the MDC Module Figure 4-11 Removing the wireless LAN card 4.6 Wireless LAN CardRemoving the Wireless LAN Card Installing the Wireless LAN Card Figure 4-12 Removing the screws from the bottom of the computer 4.7 Top CoverRemoving the Top Cover 4.7 Top Cover 4 Replacement ProceduresInstalling the Top Cover Figure 4-13 Removing the top coverFigure 4-14 Removing the screws from the back of the computer 4.8 Display AssemblyRemoving the Display Assembly Figure 4-15 Removing the display assembly Installing the Display Assembly and ODD Extended BoardFigure 4-16 Removing the system board 4.9 System Board, AC-IN Cable and ODD Extended BoardRemoving the System Board, AC-IN Cable and ODD Extended Board Installing the System Board, AC-IN Cable and ODD Extended Board 4.10 CPU Cooling Module and Fan Removing the CPU Cooling Module and Fan For Intel CPU4-35 Figure 4-17 Removing the fanFigure 4-18 Removing the CPU cooling module M2.5x5 white flat head screw Fan CN501 TapeInstalling the CPU Cooling Module and FanFor Intel CPU Figure 4-19 Applying silicon greaseRemove the CPU cooling module and FanFor AMD CPU CPU cooling module bracket Figure 4-20 Removing the fanFigure 4-21 Removing the CPU cooling module M2x3 white flat head screwInstalling the CPU Cooling Module and FanFor AMD CPU Figure 4-22 Applying silicon greaseFigure4-23 Removing the CPU 4.11 CPURemoving the CPU Installing the CPU Figure 4-24 Installing the CPUFigure 4-25 Securing the CPU 4-42Figure 4-26 Removing the Broadcom card 4.12 Broadcom CardRemoving the Broadcom Card Installing the Broadcom Card Figure 4-27 Removing the display mask 4.13 Display MaskRemoving the Display Mask 4.13 Display Mask 4 Replacement ProceduresInstalling the Display Mask Figure 4-28 Removing the FL inverter board 4.14 FL Inverter BoardRemoving the FL Inverter Board Installing the FL Inverter Board 4.15 LCD Modules Removing the LCD moduleFigure 4-29 Removing the LCD module and screws 4 Replacement Procedures4.15 LCD Module Figure 4-30 Removing the LCD moduleInstalling the LCD Module Figure 4-31 Removing the CCD board and MIC 4.16 CCD Board and MICRemoving the CCD Board and MIC 4-53 Installing the CCD Board and MIC3. Seat the CCD module, MIC in the correct position Removing the Speakers Installing the Speakers4.17 Speakers Figure 4-32 Removing the speakersFigure 4-33 Removing the power button board and switch board 4.18 Power Button Board and Switch BoardRemoving the Power Button Board and Switch Board Install the Power Button Board and Switch Board Figure 4-34 Removing the touch pad and button board 4.19 Touch Pad and Button BoardRemoving the Touch Pad and Button Board Installing the Touch Pad and Button Board Figure 4-35 Removing the USB cable, CRT cable and RJ11 Cable 4.20 USB cable, CRT cable and RJ11 CableRemoving the USB cable, CRT cable and RJ11 Cable Installing the USB cable, CRT cable and RJ11 Cable Appendices Appendix Contents