TROUBLESHOOTING

User’s Manual

ProblemProcedure

Check the region code on the DVD. It must match that on the DVD-ROM drive. Region codes are listed in the Optical Media drive section in Chapter 2, The Grand Tour.

Contact your dealer if the problems continue.

CD-RW/DVD-ROM drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

You cannot access a

Make sure the drive’s drawer is securely closed.

CD/DVD in the drive

Press gently until it clicks into place.

 

 

 

Open the drawer and make sure the CD/DVD is

 

properly seated. It should lie flat with the label

 

facing up.

 

 

 

A foreign object in the drawer could block laser

 

light from reading the CD or DVD. Make sure

 

there is no obstruction. Remove any foreign

 

object.

 

 

 

Check whether the DVD is dirty. If it is, wipe it

 

with a clean cloth dipped in water or a neutral

 

cleaner. See the Media care section in Chapter 4

 

for details on cleaning.

 

 

Some CD/DVDs run

The software or hardware configuration may be

correctly, but others

causing a problem. Make sure the hardware

do not

configuration matches your software’s needs.

 

Check the CD/DVD’s documentation.

 

 

9-10

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Toshiba PTA42 user manual CD-RW/DVD-ROM drive