TROUBLESHOOTING

Troubleshooting

Fingerprint Sensor

ProblemProcedure

Reading of the

Please try again using the correct posture. Refer

fingerprint was not

to Using the Fingerprint Sensor in Chapter 4,

successful.

Operating Basics.

 

Try the recognition process again using another

 

enrolled finger.

 

 

The fingerprint cannot

Try the recognition process again using another

be read due to

enrolled finger.

injuries to the finger.

If fingerprints from all the enrolled fingers cannot

 

 

be read, please logon by using the keyboard to

 

input the password for the time being.

 

If problems persist, contact your dealer.

 

 

Fingerprint Power on

Please use TOSHIBA HW Setup to register the

Security or Single

User Password if it was not registered.

Sign On feature

 

cannot be enabled.

 

Fingerprint Power on Security does not work

1.Make sure you have enroll finger in win- dows account.

2.Set the User Password by using TOSHIBA HW Setup and restart the system.

3.Make sure place a checkmark in "Replace the power-on and hard drive passwords with the fingerprint reader" on the Protector Suite QL setting.

9-18

User’s Manual

Page 228
Image 228
Toshiba Satellite A210, Satellite Pro A210 user manual Fingerprint Sensor