Troubleshooting (continued)
Should your printer require servicing, turn it off and unplug it and make inquiries at the outlet where it was purchased.
| Error code |
| Description of error | Remedy |
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| Hardware error | Turn the power off and then on again. Call for service if the |
| H a r d w a r e |
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| * * |
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| problem persists. |
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| MG encode error | Check the direction of the magnetic cards. Press the “reset → |
| M G E n c o d e |
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| * * |
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| enter buttons” and call for service if the problem persists. |
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| Retransfer roller overheating | Turn the power off and then on again. Call for service if the |
| T R O v e r h e a t | |||
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| problem persists. |
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| Retransfer roller malfunction | Turn the power off and then on again. Call for service if the |
| T R B r o k e n | |||
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| problem persists. |
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| Retransfer roller thermister | Turn the power off and then on again. Call for service if the |
| T R S e n s o r B r o k e n | |||
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| malfunction | problem persists. |
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| Bend remedy roller overheating | Turn the power off and then on again. Call for service if the |
| R R O v e r h e a t | |||
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| error | problem persists. |
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| Bend remedy roller malfunction | Turn the power off and then on again. Call for service if the |
| R R B r o k e n | |||
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| problem persists. |
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| Bend remedy roller thermister | Turn the power off and then on again. Call for service if the |
| R R S e n s o r B r o k e n | |||
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| malfunction | problem persists. |
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| Overcool | The usage environment temperature is too low. |
| O v e r c o o l |
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| Use at the specified usage environment temperature. |
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| (Call for service if the problem persists.) |
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| Thermal head overheated | Turn the power off and leave the unit for about 10 minutes before |
| H e a d O v e r h e a r t |
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| switching on again. (Call for service if the problem persists.) |
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| EEPROM malfunction | Turn the power off and then on again. Call for service if the |
| E E P R O M B r o k e n |
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| problem persists. |
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| MG connection error | Turn the power off and then on again. Call for service if the |
| M G U n c o n n e c t e d |
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| problem persists. |
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| MG mechanical error | Turn the power off and then on again. Call for service if the |
| M G M e c h a n i c a l |
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| problem persists. |
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| MG hardware error | Turn the power off and then on again. Call for service if the |
| M G H a r d w a r e |
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| * * |
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| problem persists. |
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| MG writing error | Check the type and direction of the magnetic cards and press |
| M G W r i t e |
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| the “reset → enter buttons”. Call for service if the problem persists. |
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| MG reading error | Check the type and direction of the magnetic cards and press |
| M G R e a d |
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| the “reset → enter buttons”. Call for service if the problem persists. |
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| MG communication error | Turn the power off and then on again. Call for service if the |
| M G C o m m i n u c a t e |
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| problem persists. |
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| Connected external device | Check that the cable linking the external unit and the printer is |
| E X T . U n c o n n e c t e d |
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| malfunctioning | properly connected and press the “reset → enter buttons”. |
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| Call for service if the problem persists. |
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42
