Advanced Calling, Using Automated Touchtone Systems | Ultratec 200

ADVANCED CALLING

Using Automated (Touchtone) Systems

With CapTel, you can easily receive and/or leave messages on answering machines or voice mail systems with automated menus. You can press the CapTel number buttons at any time during a call to make selections. This makes navigating automated systems easy. You may press a number button as soon as you are ready to make a selection. You do not need to wait for the captions prior to pressing your selection. The captioning service continuously transcribes anything that is said regardless of what you are saying or which buttons you press.

Note: Some automated systems have very short response times which may disconnect you. If this happens, simply hang up and try the call again.

Leaving Messages on Answering Machines

You may begin leaving your message as soon as you see BEEP on the display screen or hear the recorded greeting end.

If you receive no further information, you may assume your message was recorded. If the answering machine is capable of confirming that a message was left, you will see the confirmation message on the CapTel display.

Retrieving Your Voice Mail Messages

Simply call the phone number you dial to check your voice mail/answering machine system and follow your voice mail/answering machine prompts to retrieve your message (with 1-Line CapTel, you must enter the entire seven digit phone number – “*” codes or three digit access codes are not supported in 1-Line mode.)

You can press the number buttons at any time; you do not need to wait for the captions before pressing your selection.

To receive captions of voice messages left on an answering machine located next to your CapTel, please see Captioning External Answering Machine Messages on page 22.

ADVANCED CALLING ■ 25

Image 27

Ultratec 200 manual Advanced Calling, Using Automated Touchtone Systems, Leaving Messages on Answering Machines

Contents

Using Your CapTel IMPORTANT! Dialing 911 in an Emergency Contents CapTel 1-Line Mode OverviewHow Does CapTel Work? TOP View Features Caption Button Volume VOL Button & Slide ControlDisplay & Display Buttons Menu Button Flash Button Non-Captioned Calls Only Tone Slide ControlHold Button Mute for Captioned Calls Loud Ringer Select a Location Installing Captel Setup the CapTel For Desktop UseFor Mounting on Wall To Indicate Your Preferred Long Distance Carrier Select One Register Your Long Distance Provider Placing a Call with Captions Calling & Answering 1-LINE Mode CapTel 1-Line Answering a Call with Captions 1-Line Mode Answering a Call Without Captions Placing a Call Without Captions Adjusting the Sound Conversation VolumeConversation Tone Using CapTel with Assistive Devices Ringer Pitch & Volume Knowing What is Happening on the Line Graphic Meters Signal MeterOutgoing Volume Meter Using Calling Features Saving Speed Dial NumbersSpeed Dialing from Memory Adjusting Display Contrast Redialing from MemoryReviewing Captions During a Non-Captioned Call Hold During a Captioned Call Mute Using Caller ID Incoming CallsUnanswered Calls Menu Settings Save Captions After Hanging UpDisplay Contrast Is a number required to dial an outside line? is displayed Is a Number Required to Dial an Outside Line? Do you have call-waiting? is displayed Do You Have Call-Waiting? Captioning External Answering Machine Messages Captions On/Off Setting Captions OnCaptions Off Ringer Pitch Retrieving Your Voice Mail Messages Using Automated Touchtone SystemsAdvanced Calling Leaving Messages on Answering Machines Calling Another 1-Line CapTel User CapTel to CapTel Dialing 711 1-Line Mode Calling a TTY User Via Traditional RelayDialing the Relay Voice Number Press the Caption VCO mode Dialing 911 in AN Emergency 1-LINE Mode Dialing 911 in AN Emergency Dialing 911 in AN Emergency Using 2-LINECAPTEL Optional Requirements for 2-LINE Captel HOW 2-LINE Captel Works Setup phone for 2-Line Setting UP the Captel for 2-LINE USE Activate 2-Line Menu Placing a Call with Captions 2-LINE Mode If the Caption Feature is Off If the Caption Feature is On Turning Captions ON/OFF During a Call Using CALL-WAITING with 2-LINE Captel Dialing 911 with 2-LINE Captel Dialing 711 with 2-LINE Captel Line Captel Tips & Hints Helpful Tips Problem Solving There are errors in the captions Captions seem delayed Helpful Tips How should I introduce CapTel to the people I call? Calling with Your CapTel Sharing a Telephone Line Jack Special Setup InstructionsConnecting an External Signaler or Anwering Machine Using a Headset or Neckloop Specifications CleaningCare & Repair Index Captioning Service 10, 23, 29, 33 Voice Carry Over VCO FCC Information Industry Canada Information Safety Instructions Save These Instructions