To place your VCO call:
1.With CAPTION button lit, lift the CapTel handset and dial 711. The light above the button will go off.
2.The display reads VCO Mode Dialing 711 and connects you to the 711 relay service.
3.When you see that the relay CA has
answered, ask for “VCO please”. This will alert the relay CA that you will be speaking (instead of typing) throughout the call.
4.Tell the relay CA the phone number of the TTY user you wish to call.
5.Once you are connected with the TTY user, the relay CA will transcribe everything the TTY user types for you to read in the CapTel display. You will not hear anything over the CapTel handset. When you see “GA”, or “go ahead”, speak into the CapTel handset as you typically would. The relay CA will type everything you say for the TTY user to read. Remember to say “GA” or “go ahead” when you are finished talking, so the TTY user will know it’s their turn to talk.
6.Continue with your conversation. When you are finished and the CA has confirmed that the other party has hung up, hang up the CapTel handset.
NOTE: During a VCO call, the relay CA types everything for you to read instead of using voice recognition like the CapTel Captioning Service. The relay CA is not the same as the CapTel Captioning Service. Therefore, you may notice differences in the speed or appearance of words in the CapTel display.
After you hang up, the CapTel will remain in VCO mode.
Press the CAPTION VCO mode.
button to turn off
If a TTY user wants to call your CapTel phone directly, they should first dial traditional Relay (711) and give the Relay CA the CapTel voice in number (see page 1). Then, they should enter your CapTel phone number.
For information about calling TTY users with
28 ■ ADVANCED CALLING
