Ultratec 200 manual Captions seem delayed

I sometimes see a word in brackets, such as “<thank>.” What do the brackets mean?

At times, the captioning service may make a correction in the written captions. The corrected word(s) are displayed in brackets. There may be a delay between the wrong word(s) and the correction.

The captions seem delayed.

This may happen occasionally as a result of the voice recognition technology. Typically, if the delay is noticeable, it is due to the captionist inserting something like a proper name which can not be transcribed accurately by the voice-to-text technology alone.

I am not getting captions when people call me.

If you use 1-Line CapTel, remind your callers to dial the toll-free Captioning Service voice number first (see page 1), and then enter your phone number (see Answering a Call with Captions on page 10).

If you have a home security system and are experiencing difficulty receiving calls, please contact CapTel customer service.

If you use CapTel in 2-Line mode the captioning default might be set to Off. Simply turn the captions On by pressing the CAPTION button. To have all incoming calls be captioned, set the captions to default On in menu options.

The handset volume is not loud enough for me.

Slide the VOLUME control up to increase the volume coming through the handset. Press the VOL button to turn on the volume boost. Check the TONE slide to make sure it is set to the level that is best for you (see

Adjusting the Sound on page 12).

You may notice a decrease in volume when another phone on an extension of the same line is also off hook. If you use 1-Line CapTel, you should not use another extension during a captioned telephone call, as it may disrupt the captions. 2-Line CapTel users can have other people join in on other extensions.

I hear my own voice echoing on the line.

Try holding the handset mouthpiece slightly away from your face and mouth. Make sure that the handset earpiece is held closely to your ear.

HELPFUL TIPS ■ 43