Ultratec 200 manual Dialing 911 in AN Emergency

Dialing an Emergency 911 Call Through Traditional Relay (Alternative Method)

Relay services are equipped to help provide text captions during 911 calls, and are very familiar with VCO (combined voice and text) calling. If you place an emergency call through relay, you will receive text captions of everything that the 911 call-taker says. You will not be able to hear the 911 call-taker, however, over the CapTel handset.

NOTE: Dialing 911 through a relay service may delay your connection to emergency personnel.

1.Make sure the CAPTION button is on. Pick up the CapTel handset. Dial 711 on the keypad.

2.The Caption light will go off, and the display will show

VCO Mode Dialing 711. Watch the display for a connection to the relay.

3.When you see that a connection has been established, ask for VCO. Tell the relay CA that the call is an emergency and request 911.

4.The relay CA will place your call to Emergency Services, and transcribe everything the 911 call-taker says into text, which appears on the CapTel display.

5.When you see “GA”, or “go ahead”, talk into the CapTel handset as you normally would. Be sure to tell the 911 call-taker your location and the nature of your emergency. Remember to say “GA” or “go ahead” when you are finished

talking, so the 911 call-taker will know it’s their turn to reply.

Remember that in a fire or gas leak, leave the premises immediately and call from a safe location.

NOTE: After you hang up, the CapTel will remain in VCO mode in case 911 calls you back.

Press the CAPTION button to turn off VCO mode when you’re done with your 911 contact.

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