•If you have Call-Waiting (from your telephone service): make sure that a Call-Waiting block is programmed correctly (see Do You Have Call-Waiting?on page 21).
•If you do not have Call-Waiting: check to make sure that nothing is programmed in the Call-Waiting block by pressing the menu key until “Do you have Call-Waiting?” is displayed. Press the button next to “Yes” just to confirm that nothing has been entered. If a number is displayed, press the button next to the back arrow (←) to erase it, then press the button next to OK. Press the menu button until “Do you have Call-Waiting?” is displayed again. This time, press the button next to “No”. Then Exit the menu system.
•Confirm the menu settings are set to “2-Line OFF” if using CapTel in 1-Line mode.
•If none of the above solutions resolve the problem: reset your CapTel telephone by unplugging the power adapter from the wall. Wait for one minute, then plug the adapter back in. If the problem persists, please contact CapTel Customer Service for help.
I dialed my call. The display just says “Captioning Service is ringing” and won’t connect.
If you entered a call-waiting block, make sure the code to block call- waiting is saved correctly (see Do You Have Call-Waitingon page 21). If you entered a number to get an outside line, make sure it is saved correctly (see Is a Number Required to Dial an Outside Line? on page 20).
There are errors in the captions.
The captioning service uses voice-recognition technology to generate captions. Sometimes word errors may occur between words that sound alike (such as “writing” and “riding”). Other errors may occur simply because it is difficult for the captioning service to hear what was said due to background noise, mumbling, etc. If you cannot understand what was said, simply ask the person with whom you are speaking to clarify.
