2-LINE CAPTEL: TIPS & HINTS
1.As you answer an incoming call, there will be an initial delay of at least 15 seconds between the time you answer and the time that the captions start. This is because it takes time to connect to the Captioning Service, which provides captions throughout the call. If you can hear the caller clearly, simply answer as you normally would with any other call. Or, you may want to ask the caller to hold for a moment until the CA# appears, indicating a captionist is online.
2.Be sure that the second CapTel line (Line #2) is not in use when you place or answer a call. If, for example, you share the second line with a fax machine or with other family
3.Be sure that if you have
In
4.If you are not receiving captions:
•Check that both telephone lines are installed correctly, working, and available for use. The primary line must be in the jack marked with the
•If in an office setting, check that the dialing prefix is correct.
•If in an office setting, make sure line #2 properly supports 800 numbers.
5.If someone calls you but your phone doesn’t ring, check to make sure the primary line they are calling is plugged into the jack with the
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