Ultratec 200 manual Calling a TTY User Via Traditional Relay, Dialing the Relay Voice Number

Calling a TTY User Via Traditional Relay

With 1-Line CapTel, you can call TTY users by placing the call through relay. There are two ways to do this:

Dialing the Relay Voice Number

CapTel calls placed through your state’s toll-free relay number are handled like any other captioned call. Simply:

1.Make sure the red light above the CAPTION button is on. Then, lift the CapTel handset and dial the toll-free voice relay number for your state’s relay service, which is listed in the front of your local telephone book.

2.Watch for the relay CA to answer on the display.

3.When the relay CA answers, tell him/her the phone number of the TTY user you wish to call. The relay CA will place the call for you.

4.Everything the relay CA says will be captioned for you to read on the CapTel display, including everything the TTY user types.

5.Speak after given the go ahead (GA). The relay CA will transcribe everything you say into text for the TTY user to read.

Dialing 711 (1-Line Mode)

CapTel calls placed through traditional relay by dialing 711 are handled as VCO* calls. When you dial 711 with CAPTION button on, your call does not go through the CapTel Captioning Service. You will not receive captions in the same way as with typical CapTel calls, and you will not be able to hear the other party over the CapTel handset.

With VCO, you talk via the CapTel handset. The other party types their responses, which appear directly on the CapTel display. During a VCO call, only one person can speak at a time. You must take turns with the person you are calling.

*VCO stands for “Voice Carry Over”, a service common in traditional relay in which callers speak for themselves and read typed responses.

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