Analyze Nodes-Based Routing
Nodes-Based Routing
•Provides flexibility when routing
•Requires no predetermined hierarchy.
•Utilizes reusable models, labels, and
SECTION
4
Node
•A set of values that are connected by branches.
•Creates “decision points”, or call flow instructions, on a routing plan.
•Created when a model, value node, treatment, or termination is inserted into a plan.
Model (Reusable)
•
•Used in multiple routing plans or multiple nodes in one plan.
•Contains specific and default branches with like values in each branch.
•Can be edited and changes apply globally.
•Deleted by a monthly batch process if not in use for two consecutive months.
Figure 4-1: View Model
January 15, 2008 | Version 1.08 |