Version
2007, 2008 Verizon. All Rights Reserved
Table of Contents
Product Overview
Review the Network Control System
Analyze Nodes-Based Routing
Access Help
Copy Classic to Nodes
View and Maintain Orders
Obtain Customer Support
SECTION
Networx Universal Customer Center Overview
System Requirements
Version
January 15
Features and Benefits
Product Overview Network Manager Overview
Version
January 15
Review the Network Control System
SECTION
Network Control System
Analyze Nodes-Based Routing
Nodes-Based Routing
Node
Model Reusable
Value-Based Node
Analyze Node-Based Routing, cont’d
Label
Routing Node Types
Routing Node Types
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January 15
Identify Details in the Navigation Tree
SECTION
Navigation Tree Node Details
Expand
Plan Level
Navigation Tree Node Details, cont’d
Corporation Details
Set Details
Number Details
Plan Details
Navigation Tree Node Details, cont’d
View and Print a Plan
SECTION
View Plan Details
View the Details of a Parent or Child Node
View Termination Details
View Termination Details, cont’d
Termination Details
Termination Node
Information
View a Structure
Figure 6-5 Routing Plan Maintenance
Figure 6-6 Routing Plan Maintenance
Version
Implement a Plan
SECTION
Implementation Details
Figure 7-2 Implementation Details
Implement Order Results
For Your Information
Version
January 15
Perform Quick Percent Allocations and Termination Changes
Perform a Quick
SECTION
Figure 8-1 Home Page
Change the Percent Allocation
Set a Rollback Date and Time
Replace a Termination
Termination Selection Quick
Figure 8-5 LTerm Select
Add a Termination Quick
Figure 8-6 Quick Change
Add a Termination, cont’d
Delete a Termination or Treatment Quick
Figure 8-7 Quick Change
Redefine a DAL Termination
Figure 8-8 Quick Change - Redefine a DAL Termination
Redefine a DAL Termination, cont’d
Figure 8-9 DAL Termination Node - Redefine a DTR
Limited Quick
Figure 8-10 Quick Change
Limited Quick, cont’d
Figure 8-11 Submit Quick with Pending Order
Perform a Quick from the Integrated Call Tree ICT
Perform a Quick from the ICT, cont’d
Submit an ICT Quick Order
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8-16
Version
SECTION
View Plan History and Compare
View the Order History for a Plan
Show History
3. Use your Ctrl key to select the two orders you want to compare
Note You can only compare the differences on Edit and Quick orders
Figure 9-2 Order List
1. Click the Text icon to view the values/labels on the plan branches
Order Differences Toolbar
Figure 9-4 Order Differences
Plan Compare
Figure 9-5 Home Page
Figure 9-6 Show Differences
January 15
Plan Compare
5. Click Close to return to the Home page
Copy Classic to Nodes
Copy Classic to Nodes, cont’d
Copy Classic to Nodes, cont’d
11. Click OK. The main navigation redisplays
Change Your Main Plan
Delete a Classic Plan
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10-6
Version
Figure 11-1 Home Page
View and Maintain Orders
SECTION
Use the Order Filter
Figure 11-2 Order Filter
Set Column Preferences
View the Order List
Figure 11-4 First half of Order List
Figure 11-5 Second half of Order List
11-4
Interpret the Order List
First Half of Order List
Second Half of Order List
Refer to Figure 10-4 on the previous page
View the Details of an Order
Edit an Order
OR Click Unapprove to unapprove an order OR
View the Order Calendar
Figure 12-1 Help Page
Access Help
SECTION
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12-2
Version
Obtain Customer Support
SECTION
Select Help & Contact Contact Us
Send an e-mail to NXU-HelpDesk@verizonbusiness.com
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13-2
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Index