Vertical Communications 8412S, 8412F manual Making a Subdued Off-Hook Voice Announcement Sohva

Making Calls GCA70–349

3.12Making A Subdued Off-Hook Voice Announcement (SOHVA)

You can make a subdued voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. You decide whether to deliver a SOHVA message, camp on at that station, set a message-waiting indicator, or hang up when you hear an intercom busy tone.

•Make a SOHVA announcement using the SOHVA button as follows:

1.Make intercom call and hear busy tone. If called station is on outside line, ring-back tone is heard, but SOHVA is still available.

2.Decide whether to interrupt.

3.If you decide not to interrupt the called party, hang up,

—OR—

to interrupt, press SOHVA and hear several quick tone bursts.

4.Make announcement (busy tone means that the called telephone is in speakerphone mode and you cannot make announcement, that your SOHVA has been denied through system programming, or that the called party has blocked your SOHVA).

5.Wait on line for reply (either verbal or LCD reply).

NOTE: You cannot control how the announcement is received. This depends upon whether or not the called party is using a headset and how his or her station is programmed. For example, if the called party has set their station to call forward to voice mail or to another station not in the SOHVA group, your announcement will not be received.

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